Amy Parrish
Traverse City,MI
Overview
1
1
Language
40
40
years of professional experience
Work History
Owner/ Cleaning Technician
ALP Residential Cleaning Services
Traverse City, Michigan
11.2007 - Current
- Directed daily residential cleaning operations for ALP Residential Cleaning Services.
- Scheduled cleaning teams and assigned client service routes.
- Trained staff on housekeeping standards, safety practices, and cleaning methods.
- Inspected homes for quality, completeness, and client service expectations.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of the business, including hiring and training staff.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Managed inventory of cleaning supplies and equipment to maintain operational readiness., cleaning products, and equipment ordering.
- Formulated strategic plans aimed at boosting profitability and operational efficiency.
- Sourced new avenues for growth and diversification to enhance service offerings.
- Ensured compliance with local, state, and federal regulations.
- Negotiated with vendors to gain optimal pricing for products resulting in substantial increase in profit margin.
- Reviewed legal documents related to business operations.
- Implemented quality assurance processes to ensure product excellence.
- Managed supply inventory, cleaning products, and equipment order
General Production Associate
Sara Lee Bakery
Traverse City, Michigan
06.1999 - 12.2007
- Operated bakery production equipment on Sara Lee Bakery lines.
- Monitored dough, batter, and packaging supplies for correct flow.
- Inspected product quality for size, appearance, and label accuracy.
- Monitored production equipment and ensured it was properly maintained.
- Supported line changeovers for Sara Lee Bakery production schedules.
- Reported any discrepancies or potential problems regarding production operations immediately to supervisors.
- Collaborated with team members to complete tasks efficiently and on time.
- Assisted with the assembly of components into finished products as directed by supervisors.
- Ensured that all materials used during production processes adhered to company quality standards.
- Participated in continuous improvement initiatives designed to increase efficiency and reduce waste.
- Conducted daily inspections of the work area to ensure safety standards were followed.
- Maintained cleanliness of work area by sweeping, mopping, and dusting as required.
- Kept operations area neat and orderly to minimize obstacles.
- Maintained a neat and orderly operations area to prevent obstacles.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
Hotel Housekeeper
Park Place Hotel
Traverse City, Michigan
05.1986 - 06.1999
- Cleaned guest rooms and suites at Park Place Hotel using standard housekeeping procedures.
- Sanitized bathrooms, surfaces, and fixtures to support Park Place Hotel cleanliness standards.
- Replenished linens, towels, and guest amenities in occupied and vacant rooms.
- Changed bedding and made beds to maintain welcoming room presentation.
- Vacuumed carpets, dusted furniture, and polished surfaces throughout Park Place Hotel rooms.
- Reported maintenance issues and room damages to supervisors for prompt follow-up.
- Collected soiled linens and trash from guest areas and service carts, ensuring a consistently clean environment for guests.
- Assisted guests with requests while maintaining courteous service and hotel privacy.
- Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
- Followed all health and safety regulations when handling chemicals and cleaning solutions.
- Cleaned and returned rooms to occupant-ready status to the satisfaction of all clients.
- Organized housekeeping carts with necessary supplies at the beginning of shift to streamline cleaning process.
- Transported trash from hotel rooms to designated areas on a regular basis.
- Used wheeled cart to carry linens, towels and cleaning supplies from room to room.
- Responded promptly to guest inquiries, enhancing overall guest satisfaction and experience.
- Delivered requested items to guest rooms in a timely manner.
- Swept, scrubbed and polished floors with mops and brooms.
- Observed sanitation and exposure guidelines, while maintaining internal protocols to minimize the possibility of on-site infections.
- Maintained inventory of cleaning supplies used throughout the day.
- Emptied wastebaskets and cleaned ashtrays to transport trash and waste to disposal areas.
- Ensured that all lost and found items were handled properly per policy.
- Inspected bathrooms for cleanliness and replenishment of supplies.
- Cleaned and polished furniture, fixtures and other surfaces in guest rooms.
- Reported maintenance issues such as plumbing problems or burned out bulbs.
- Disinfected telephones, light switches, doorknobs and other high-touch surfaces.
- Stripped beds of soiled linen upon checkout of guests from their rooms.
- Responded promptly to guests' requests for extra supplies or other items.
- Checked for damaged or missing items in each room.
- Notified managers concerning need for major repairs or additions to building
- Documented lost and found items, ensuring their safe return to guests or proper storage.
- Executed special cleaning requests and DND preferences based on guest instructions.
- Sanitized high-touch areas regularly to prevent the spread of infectious diseases.
- Replenished room supplies such as toiletries, linens, and minibar items, ensuring guest satisfaction.
- Maintained high cleanliness standards and positive guest interactions, reinforcing the hotel's reputation for exceptional service.
- Managed time efficiently to meet cleaning deadlines during high occupancy periods.
- Coordinated with front desk and maintenance teams to report and address room issues timely.
- Provided excellent customer service by responding quickly to inquiries.
- Replenished amenities in all guest rooms according to established standards.
- Stocked supplies such as drinking glasses, linens, toiletries and cleaning products.
- Informed the supervisor when additional cleaning tasks were required during shift.
- Followed the hotel's lost and found procedure, ensuring items left by guests were cataloged and stored properly.
- Contributed to the overall positive image of the hotel through meticulous attention to cleanliness and guest interactions.
Education
Traverse City Senior Highschool
Traverse City, MISkills
- Residential cleaning
- Housekeeping standards
- Quality assurance
- Service quality assurance
- Safety compliance
- Customer service
- Customer relations
- Attention to detail
- Time management
- Problem solving
- Verbal and written communication
- Labor relations
Languages
English
Native/ Bilingual
Timeline
Owner/ Cleaning Technician
ALP Residential Cleaning Services
11.2007 - Current
General Production Associate
Sara Lee Bakery
06.1999 - 12.2007
Hotel Housekeeper
Park Place Hotel
05.1986 - 06.1999
Traverse City Senior Highschool