Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Parsons

King,NC

Summary

Process Delivery Specialist with extensive experience in invoice management and payment processing at IBM. Demonstrates strong expertise in data analysis and customer communication, driving operational efficiency and accuracy. Proven ability to thrive in fast-paced environments through exceptional organizational skills and a meticulous attention to detail. Aiming to leverage analytical strengths to further enhance financial processes in a dynamic organization.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Process Delivery Specialist

IBM
Winston-Salem, NC
11.2013 - Current
  • Checked agents for multiple accounts to ensure compliance and accuracy.
  • Processed invoices and recorded payments in SAP system to maintain financial integrity.
  • Verified proof of performance to support timely payment processing.
  • Cultivated relationships with key stakeholders across departments to enhance workflow efficiency.

Cash Application Specialist

PepsiCo
Winston-Salem, NC
10.2005 - 11.2013
  • Delivered exceptional customer service for payment inquiries from internal and external clients.
  • Prepared and posted weekly payments to vendors and suppliers efficiently.
  • Investigated returned items, including NSF checks and incorrect payments, to prevent losses.
  • Ensured payment accuracy by researching customer remittance information thoroughly.

Dispute Resolution Coordinator

PepsiCo
Winston-Salem, NC
05.2002 - 09.2005
  • Investigated customer billing disputes to identify root causes and resolve issues promptly.
  • Established strong relationships with finance, sales, marketing, and legal teams to enhance dispute resolution processes.
  • Monitored ongoing dispute resolution cases to ensure timely progress and closure.

Account Manager

PepsiCo
Winston-Salem, NC
12.1997 - 04.2002
  • Managed account receivables, ensuring timely payments and reducing bad debts.
  • Assisted in preparing monthly financial reports related to billing activities.
  • Analyzed customer accounts for discrepancies, resolving issues promptly.

Education

High School Diploma -

South Stokes High School
US
01.1987

Skills

  • MS Office (Word, Excel, Access, PowerPoint, Outlook, OneNote, 365)
  • SAP application
  • Analytical skills
  • Oracle
  • NetSuite
  • Google Suite
  • Data analysis
  • Typing 50 words per minute
  • Working from Home/Hybrid since 2009

Certification

  • Finance & Accounting Essentials - 11/26/2018
  • Project Manager - 11/9/2023
  • Linux System Administrator - 11/9/2023
  • Customer Engagement Specialist - 11/9/2023
  • Data Analyst - 11/9/2023
  • Cybersecurity Professional - 11/9/2023
  • Data Analyst Functionality - 6/25/2025

Timeline

Process Delivery Specialist

IBM
11.2013 - Current

Cash Application Specialist

PepsiCo
10.2005 - 11.2013

Dispute Resolution Coordinator

PepsiCo
05.2002 - 09.2005

Account Manager

PepsiCo
12.1997 - 04.2002

High School Diploma -

South Stokes High School

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