Amy Patrick
Summary
Client-facing Application Support Specialist with a proven track record in delivering exceptional technical support and driving user-centric solutions. Adept at client support, software management, quality assurance testing and troubleshooting.
Overview
13
13
years of professional experience
Work History
Manager
Ovington Cats
01.2023 - Current
- Monitor severe medical cases at colony of 15+ unowned felines, including skin cancer and severe dental disease
- Trap and transport animals to veterinary clinics for spaying/neutering and medical treatment
- Successfully fundraised $10,000 for veterinary expenses utilizing social media platforms
- Create Google spreadsheet of Ovington colony cats to keep track of trapping, treatment and microchip information
- Collaborate with feeders to ensure the health of colony.
- Provide essential care and clean traps for cats on hold
- Create and maintain winter shelters for neighborhood colonies
- Transport cats via Subway and rideshare services to clinic locations
- Certified in Trap-Neuter-Return (TNR) procedures (Certified February 2023).
Contract Designer
Self-employed
09.2022 - Current
- Clients: Boll & Branch, Blue Ridge Home Fashions, Parkview Home Textiles.
- Developed innovative design concepts that effectively captured clients' brand identity.
- Created sketches and technical drawings to present design concepts to clients.
- Implemented feedback from clients and colleagues, refining designs to achieve optimal results.
Senior Designer
PEM America
02.2021 - 08.2022
- Led a remote working solution, resulting in 25% more time efficiency in the design studio.
- Drove quality improvements with factories, resulting in production runs with repeat orders
- Supported cross departmental team leaders with software utilization, fostering tech-driven workflows
- Partner with vendors to improve quality and workflow.
- Developed comprehensive production specifications, retail samples, and showroom products
- Managed multiple projects simultaneously while maintaining strict attention to detail and adherence to deadlines.
- Designed visually appealing retail products that resulted in increased brand recognition.
- Streamlined design processes for increased efficiency and improved collaboration among team members.
- Created design presentations, resulting in increased repeat sales and customer satisfaction
- Mentored junior designers in design concepts, software utilization, and workflow optimization
Senior Designer
Cathay Home Textiles
07.2017 - 02.2021
- Played a pivotal role in introducing streamlined process enhancements that fostered seamless collaboration within the design team.
- Orchestrated the optimization of file management protocols in close collaboration with the Design Manager.
- Created precise specifications for production, retail samples, and showroom products.
- Boosted sales with the creation of unique and eye-catching textiles that resonated with target audiences.
- Successfully designed Coleman bedding line sold at JC Penney, exceeding brand standards.
- Delivered captivating showroom product presentations to buyers during market weeks.
- Researched and purchased furniture for showroom remodel.
Adjunct Professor
Fashion Institute of Technology
08.2015 - 02.2020
- Delivered comprehensive lectures on Design software to undergraduate students and industry professionals.
- Implemented tailored curriculum for student cohorts of 8 to 25 participants across 4-12 week courses.
- Enhanced student comprehension by employing diverse teaching methods and incorporating multimedia resources.
- Developed comprehensive course materials including syllabi, practice files, assignments, and handouts.
- Managed student performance using automated reporting system, leveraging data to identify student learning needs and create action plans to overcome learning deficiencies.
Software Support Specialist
NedGraphics
02.2011 - 03.2015
- Provided advanced technical support and troubleshooting assistance to design clients, optimizing workflow efficiency.
- Conducted Quality Assurance testing for new software releases, meticulously reporting bugs to developers.
- Reduced response times by effectively prioritizing incoming support tickets based on urgency and complexity of the issue at hand.
- Improved customer satisfaction by promptly addressing software issues and providing effective resolutions.
- Conducted software demonstrations during sales presentations, showcasing product capabilities to prospective clients.
- Assisted in the creation of product documentation and user guides, enabling customers to better understand software functionality and features.
- Kept up-to-date with industry trends and advancements, allowing for more informed support recommendations when assisting customers.
Education
AAS - Apparel Design
Seattle Central College
Seattle, WA06.1999
Skills
- Application support
- Ticket management
- Software Installation
- Tracking and Documentation
- Escalation Handling
- Customer Needs Assessment
- Verbal and written communication
- Relationship Building
- Google Workspace
- Verbal and written communication
- Relationship Building
- Customizing Teaching
Timeline
Manager
Ovington Cats
01.2023 - Current
Contract Designer
Self-employed
09.2022 - Current
Senior Designer
PEM America
02.2021 - 08.2022
Senior Designer
Cathay Home Textiles
07.2017 - 02.2021
Adjunct Professor
Fashion Institute of Technology
08.2015 - 02.2020
Software Support Specialist
NedGraphics
02.2011 - 03.2015
AAS - Apparel Design
Seattle Central College
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