- Growing herbs, vegetables, or fruits in home gardens.
- Kayaking
- Camping
- Learning new cooking techniques and expanding my culinary skills.
- Music
- Texas Hold 'Em
- Watching Movies and TV Shows
- Thrifting
Hi, I’m
Amy Patterson
Dallas,TX
Summary
Dynamic leader and collaborator dedicated to fostering an engaged and empowering work culture. Proven ability to build and maintain relationships with a diverse range of stakeholders in fast-paced environments, ensuring effective communication and collaboration. Strong problem-solving skills, commitment to continuous learning, and a proactive approach to overcoming challenges position this individual as a valuable asset for driving team success and achieving organizational objectives. Eager to leverage expertise and enthusiasm to contribute to innovative solutions that enhance overall performance.
Overview
12
years of professional experience
Work History
Sephora
Sales and Services Coordinator
01.2024 - Current
Job overview
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
Sephora
Beauty Advisor
11.2022 - 01.2024
Job overview
- Met sales goals, supporting organizational health through consistent and reliable service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed payments, entering sales in register for prompt customer service.
Goldman Sachs
Fraud Analyst
03.2021 - 02.2023
Job overview
- Leads a team of investigators
- Collaborated closely with Fraud Strategy team to identify gaps and work towards new rules to prevent future fraud
- Perform evaluations on investigators to ensure quality investigations and improve performance metrics and ensure KPIs are being met
- Collaborated with CFCC team to drive enhancements in identifying fraud
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of fraud.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Produced detailed reports of fraud investigations and presented findings to senior management.
Goldman Sachs
Fraud Investigations Specialist
07.2019 - 03.2021
Job overview
- Evaluate accounts for possible fraud to include ID theft, Account takeover, Synthetic ID, and Intentional Default
- Identify gaps in procedures or logic to prevent future fraud Identify possible trends in fraud
- Assisted in building a QA program in accordance with compliance and company internal audit
- SME on all procedures and led training for multiple team member as we built out our department
- Key member of a small number of team members in a highly visible Pilot program designed to identify accounts in the Intentional Default population.
IBM
Fraud Analyst
12.2016 - 06.2019
Job overview
- Collaborated with team members to discuss fraud trends
- Reviewed reports and transactions to identify possible fraudulent activity and trends
- Reviewed incoming new accounts to identify fraudulent transactions.
- Collaborated with other teams to mitigate fraud losses
IBM
Accounts Receivable Representative
01.2015 - 12.2016
Job overview
- Responding to customer emails answering live chats and incoming phone calls to assist with matters needing immediate attention
- Reviewing new account reporting to prevent unnecessary write offs Collections for delinquent accounts
- Assisting Finance with AR Providing pricing audits for the Cloud Business Office Training new hires of Revenue Services.
IBM
Server Build Technician
11.2013 - 12.2014
Job overview
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to customer specifications
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained energy and enthusiasm in fast-paced environment.
Education
High School Diploma
Skills
- Effective communication
- Fraud detection
- Training and Development
- Analytical and Critical Thinking
- Collaboration
- Leadership
- Problem-Solving
- Types of fraud
- Metric tracking
- Training and mentoring
- Customer focused
- Research and due diligence
Interests
Timeline
Sales and Services Coordinator
Sephora
01.2024 - Current
Beauty Advisor
Sephora
11.2022 - 01.2024
Fraud Analyst
Goldman Sachs
03.2021 - 02.2023
Fraud Investigations Specialist
Goldman Sachs
07.2019 - 03.2021
Fraud Analyst
IBM
12.2016 - 06.2019
Accounts Receivable Representative
IBM
01.2015 - 12.2016
Server Build Technician
IBM
11.2013 - 12.2014
High School Diploma
WEBSITE, PORTFOLIO, PROFILES
https://www.linkedin.com/in/amy-patterson-4139236b/