Amy Paulson
Arlington,TX
Summary
Dynamic professional with a proven track record at MSI, Inc. in quality assurance and vendor management. Skilled in ensuring compliance and accuracy, I excel in customer service and problem-solving. My expertise in data entry and documentation, combined with strong communication skills, drives successful outcomes and fosters lasting vendor relationships.
Overview
10
10
years of professional experience
Work History
FHA Property Preservation
Cyprexx Services
Brandon, FL
07.2025 - 04.2026
- Coordinated property preservation operations in a fast-paced environment to maintain service quality.
- Supported service coordination documentation and performed quality reviews to ensure compliance.
- Verified completion of tasks to align with client expectations and enhance service delivery.
QC Processor / Vendor Management
MSI, Inc. - Property Preservation Company
Fort Worth, TX
10.2017 - 04.2025
- Reviewed vendor work orders to ensure accuracy, completeness, and compliance with standards.
- Communicated with vendors to resolve discrepancies and clarify requirements.
- Verified completed work met investor guidelines and client instructions.
- Cultivated strong vendor relationships through effective communication and consistent follow-up.
- Prepared detailed cost estimates from submitted bids and scope of work to support budget planning.
- Submitted invoices accurately for final billing to ensure timely vendor payment.
Medical Assistant
Woodly Foot & Ankle Specialist
Weatherford, TX
09.2016 - 10.2017
- Roomed patients, documented visit reasons, and prepared patients for examination to ensure efficient workflow.
- Assisted physician with wound care and in-office procedures.
- Fitted patients for diabetic shoes and performed routine foot care.
- Managed paperwork for appointments and insurance requirements, facilitating smooth patient check-in and compliance.
- Assisted front office with phones and scheduling, improving patient communication and appointment management.
Medical Assistant / Examiner
ExamOne
Fort Worth, TX
03.2016 - 09.2016
- Collected and documented comprehensive medical histories for life insurance screenings to ensure accurate risk assessment.
- Traveled to client homes to perform blood draws, vitals, EKGs, and specimen collection.
- Completed and submitted required documentation with precision, meeting deadlines to support operational efficiency.
- Delivered personalized customer service during home visits, enhancing client satisfaction and trust.
Education
NR-CMA Certification -
Concorde Career Institute
Arlington, TXAssociate of Applied Science -
Lincoln College
Plymouth Meeting, PAHigh School Diploma / GED -
Skills
- Property Maintenance
- Quality assurance
- Regulatory compliance
- Work order processing
- Billing accuracy
- Vendor Management
- Customer Service Excellence
- Data Entry & Documentation
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Teams
- Problem Solving
- Multitasking
- Team Collaboration
- Team Collaboration
Additional Qualifications
- 10+ years of customer service experience
- Strong organizational and time-management skills
- Fast learner with ability to work independently
- Dedicated, punctual, and dependable
- Excellent written and verbal communication skills
Timeline
FHA Property Preservation
Cyprexx Services
07.2025 - 04.2026
QC Processor / Vendor Management
MSI, Inc. - Property Preservation Company
10.2017 - 04.2025
Medical Assistant
Woodly Foot & Ankle Specialist
09.2016 - 10.2017
Medical Assistant / Examiner
ExamOne
03.2016 - 09.2016
NR-CMA Certification -
Concorde Career Institute
Associate of Applied Science -
Lincoln College