AMY PAZOS
Lake Worth
Summary
Responsive Team Leader with expertise in employee management, training, and group leadership. Maintains strict performance standards with successful monitoring strategies. Dedicated to accuracy and customer satisfaction.
Overview
28
28
years of professional experience
Work History
Team Lead, Title Operations
MTS Group LLC
08.2021 - Current
- Effectively communicate with team members to improve staff performance and moral
- Monitor daily operations to ensure processing of title work is completed efficiently and according to client contracts
- Cultivate strong business relationships with clients and vendors
- Develop training material for SOP's
- Monitor profit margin and deadlines
- Solve departmental problems when issues arise
Secretary
School District of Palm Beach County
08.2019 - 08.2021
- Managed front office operations
- Provided administrative support to Principal and Adminstrative Team
- Processed confidential student documents for the purpose of disseminating information to the appropriate parties
- Authored monthly newsletter
Records Specialist
Palm Beach State College
03.2015 - 08.2019
- Analyzed, reviewed and processed Limited Access Applications
- Maintained confidential student records according to FERPA guidelines
- Evaluated student transcripts
- Academic Advising
- College Recruitment
- ERP Team Member, Workday implementation beta tester
Program Director
Kidstown Learning Center
11.2006 - 03.2015
- Managed the state contract for the VPK Program
- Reported student assessments to the Florida Department of Education
- Supervised facility operations to ensure staff and facility are in compliance with state rules and regulations
- Compiled data for the accreditation process
New Business Development Manager
PCI Global Inc
08.2002 - 07.2006
- Identified new business opportunities through extensive company research
- Managed all government contracts and bids
- Scheduled and participated in field demonstrations
- Led sales team by developing thorough and timely client information
Operations Manager
PCI Global Inc
02.1997 - 08.2002
- Supervised the Customer Service Department and managed 55 client accounts worldwide
- Generated license agreements and distributed propriety software
- Assisted in developing and editing company training materials
- Controlled annual departmental budget and conducted staff performance evaluations
Education
Bachelor of Arts - Communications
Monmouth University
05.1995
Continuing Education Courses - undefined
Palm Beach State College
01.2014
Skills
- Strong Communication and Organizational Skills
- Operations Management
- Analytical Thinking
- Team Leadership
- Quality Control
- Training and Development
- Detail Oriented
- Time Management
- Microsoft Office Suite
- Google Suite Qualified
- Workday
- Database Management
Timeline
Team Lead, Title Operations
MTS Group LLC
08.2021 - Current
Secretary
School District of Palm Beach County
08.2019 - 08.2021
Records Specialist
Palm Beach State College
03.2015 - 08.2019
Program Director
Kidstown Learning Center
11.2006 - 03.2015
New Business Development Manager
PCI Global Inc
08.2002 - 07.2006
Operations Manager
PCI Global Inc
02.1997 - 08.2002
Bachelor of Arts - Communications
Monmouth University
Continuing Education Courses - undefined
Palm Beach State College
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