Amy Perez
Glendale,AZ
Summary
- Knowledgeable activities team member committed to providing quality programming to diverse range of individuals. Skilled in leading engaging activities, organizing events and developing creative solutions to best serve needs.
- Creative Activities Assistant skilled at planning unique events and activities. Considerate listener utilizes residents' preferences to create fulfilling experiences. Celebrated for keeping activities budget-friendly.
- Approached each day and unique challenges with enthusiasm, patience and humor.
- High-energy Recreational Leader adept at developing exciting calendar events to maximize budgetary resources while fulfilling community desires. Talented problem-solver with personable and open style.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Sales Assistant
Nomadic Cooling
05.2022 - Current
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Helped Sales Coordinator by diligently completing all invoicing tasks, paperwork assignments, and data input responsibilities in a timely and accurate manner.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly. Am able to convey tech support, component data, and installation of components.
Activities Assistant
Thunderbird Senior Living
01.2020 - 05.2022
- Ensured compliance with safety regulations during all activities, minimizing risk of injury to participants.
- Opened the Bird's Nest as a place where residents could see their money go back into their community and to have a convenient place to purchase some extras they would run out of. This was run by volunteers from the community giving them a sense of pride and community, while giving them purpose.
- Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
- Implemented and developed Brain Health University to promote physical fitness, brain health, and healthy eating.
- Started a men's group geared towards activities just for men. They enjoyed having activities geared towards their past hobbies and skills plus the comradery of just "being guys."
- Started a Skitters Club, which called all the thespians in the community to come out, learn a script, work on costumes, and then perform the play in the community. They sold tickets to their shows at the Bird's Nest and we made a dinner theater experience out of it.
- Started a group called Life Experiences in which a topic was picked from an advice column, a small speech or experience was shared from myself as the moderator, and then the group would share life advice based on their experiences. This gave the residents outlets to share who they were and to respectfully debate different approaches to the same topics.
- Started a Sunday tradition of baking in the morning with a happy hour type gathering hour afterwards in which the Thunderbird Chefs could share their fresh baked items and cut up fruits that they prepared. They would enjoy setting up all the tables and chairs in the lobby for people to sit and enjoy.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Evaluated supplies and personally shopped for supplies to meet activity plans.
- Resolved conflicts that arose between residents by listening to complaints and finding appropriate solutions.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Evaluated the effectiveness of each activity based on participant feedback and adjusted programming accordingly for increased satisfaction.
- Monitored participation in recreational activities to provide assistance to participants.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Maintained cleanliness standards within activity spaces through diligent organization efforts. Every activity was prepared for ahead of time with room set up, supplies ready to be used at each seat.
Memory Care Director
Thunderbird Senior Living
04.2016 - 09.2019
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Improved resident quality of life by developing and implementing personalized care plans for each individual in the memory care unit.
- Developed therapeutic activities tailored to residents' cognitive abilities, resulting in increased engagement and socialization among individuals with dementia.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Achieved high levels of family satisfaction with regular updates on their loved ones'' progress and addressing concerns promptly.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Implemented many family days in which we would plan a big day for the families to come visit, enjoy entertainment, be a part of the residents daily living, etc.
- Established strong relationships with local healthcare providers, ensuring comprehensive medical support for memory care residents when needed.
- Coordinated community outreach events to raise awareness about Alzheimer''s disease, contributing to a more informed public understanding of dementia-related issues.
- Spearheaded and implemented new projects to expand scope of engagement.
- Maintained a safe environment for residents by conducting regular safety audits and implementing necessary improvements.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Reduced staff turnover by fostering a supportive work environment that encouraged open communication and teamwork.
- Ensured regulatory compliance within the memory care unit through diligent documentation and adherence to established guidelines.
- Managed budget effectively, ensuring adequate resources and supplies were available for memory care programming needs.
- Recruited and hired highly talented individuals bringing great skills and passion to work.
- Enhanced staff performance by providing ongoing training and support in dementia care best practices.
- Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
- Was hands on to keep memory care department clean and neat, supporting the staff when they needed to accommodate residents and did not have time to achieve daily tasks.
- Fostered an inclusive culture within the facility that valued diversity among both staff members and residents alike.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and resident satisfaction.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Education
Associate of Applied Science - Radiologic Technology
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ05.1998
Associate of Arts - General Education
Yavapai College
Prescott, AZ06.1996
Skills
- Exceeding Resident's Expectations
- Customer Service
- Positive Resident Engagement
- Decision-Making
- Documentation
- Organization
- Enthusiasm
- Display building
- Resident Needs Assessment
- Relationship Building
- Safety and Cleanliness Standards
- Cash Handling
- Goal-Oriented
- Complex Problem-Solving
- Engaging with Diverse Residents
- Team Cooperation
- Dispute Mediation
- Reliable and Responsible
- Adaptable and Flexible
- Staff Support
Additional Information
With a deep love for Thunderbird Senior Living staff members and residents it is an easy transition for me. I have stayed in touch with many residents who still call me to help them figure out difficult situations. It is my pleasure to remain in contact with them and other staff members who remind of the good times we had together. I enjoyed and miss very much the team spirit of Thunderbird. When the dining staff was low, we would jump in and bus tables, serve drinks and serve food. When the caregiving staff was low, we would help take their residents to the hair salon, activities in independent living, etc. We would help out maintenance by setting up tables, chairs and with building maintenance projects. We helped out marketing by getting residents involved in projects like folding flyers, handing out calendars, and speaking with potential clients. We maintained good relationships with staff members so that they naturally wanted to be a part of what we were doing and actively joined activities with the residents. It was a happy place to work. I would go home exhausted but so filled with love and accomplishment.
Timeline
Sales Assistant
Nomadic Cooling
05.2022 - Current
Activities Assistant
Thunderbird Senior Living
01.2020 - 05.2022
Memory Care Director
Thunderbird Senior Living
04.2016 - 09.2019
Associate of Applied Science - Radiologic Technology
Maricopa Community Colleges - Gateway Community College
Associate of Arts - General Education
Yavapai College
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