Amy Perez

Packer

• Prepare orders by processing customer requests.
• Fulfill orders and ensure quality for customer satisfaction.

Problem Solver

• Look into the why and how orders need reprocessing, problem solvedamages/missing items so it can get repicked.
• Escalate fraudulent items from packages to leadership, so customer will receive accurate orders.

SLAM operator

• Like problem solving, slam operator fixes package kickouts in real time.
• Ensures SLAM line keeps moving, so more volume is pushed out and customer orders are to ship out on time.

Trainings Summarized

Problem Solve (Smartpac/ Smalls), SLAM, Jackpot/VRC, Tote Pusher/TMG, Waterspider, AFE packside and Ship Dock.

FLEXIBILITY

Flex AA 2019-current

Pick up shifts with minimum 40 hours almost weekly, varying from 00:00-05:00, 07:30-12:15, 12:45-18:00, 18:30-23:30. Up to 60 hours maximum

PERFORMANCE

Urgently fulfill customer orders to meet ship-out time and produce overflow of volume so orders ship more quickly

• Processed payments, entering sales in register for prompt customer service.
• Maintained counter and display areas for cleanliness and organization.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Met sales goals, supporting organizational health through consistent and reliable service.
• Demonstrated make-up techniques tailored to fit the customer.
• Suggested products that meet the customer's needs and informed about the product details

• Greeted customers and built relationships with frequent customers.
• Order taking
• Provided top-notch customer service
• Provided back-up help in different departments
• Maintained counter and display areas for cleanliness and organization.
• Processed payments, entering sales in register for prompt customer service.