Amy Petrakis
Williamsburg,VA
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of the importance of guest experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Independent Consultant, Director, and Trainer
Pampered Chef
02.2022 - Current
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities
- Conducted trainings with team members to teach customer relationship building, current best practices, web based tools and team goals.
- Made food according to standard recipes with requested changes for customer and guest satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
Owner/Operator
Childcare
09.2004 - 06.2022
- Consulted with customers to assess needs and propose optimal solutions.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Resident Manager
Self Storage And Uhaul Facility
12.2000 - 08.2004
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Organized records of vehicles, schedules and completed orders.
- Opened and closed location and monitored site to uphold successful secure facility and maximize business success.
Inbound Call Center Agent
Capital One
03.1998 - 02.2001
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
Education
High School Diploma -
Gloucester High School
Gloucester, VA06.1994
Skills
- Effective communication
- Event planning
- Performance monitoring
- Office equipment operation
- Strong Problem Solver
- Reliability and Punctuality
- Active Listening
- Relationship building
- Safe Food Handling
- Attention to detail
Timeline
Independent Consultant, Director, and Trainer
Pampered Chef
02.2022 - Current
Owner/Operator
Childcare
09.2004 - 06.2022
Resident Manager
Self Storage And Uhaul Facility
12.2000 - 08.2004
Inbound Call Center Agent
Capital One
03.1998 - 02.2001
High School Diploma -
Gloucester High School