Amy Petrakis
Williamsburg,VA
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of the importance of guest experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Independent Consultant, Director, and Trainer
Pampered Chef
Addison, IL
02.2022 - Current
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities
- Conducted trainings with team members to teach customer relationship building, current best practices, web based tools and team goals.
- Made food according to standard recipes with requested changes for customer and guest satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
Owner/Operator
Childcare
Williamsburg, VA
09.2004 - 06.2022
- Consulted with customers to assess needs and propose optimal solutions.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Resident Manager
Self Storage And Uhaul Facility
Williamsburg, VA
12.2000 - 08.2004
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Organized records of vehicles, schedules and completed orders.
- Opened and closed location and monitored site to uphold successful secure facility and maximize business success.
Inbound Call Center Agent
Capital One
Chester, VA
03.1998 - 02.2001
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
Education
High School Diploma -
Gloucester High School
Gloucester, VA06.1994
Skills
- Effective communication
- Event planning
- Performance monitoring
- Office equipment operation
- Strong Problem Solver
- Reliability and Punctuality
- Active Listening
- Relationship building
- Safe Food Handling
- Attention to detail
Timeline
Independent Consultant, Director, and Trainer
Pampered Chef
02.2022 - Current
Owner/Operator
Childcare
09.2004 - 06.2022
Resident Manager
Self Storage And Uhaul Facility
12.2000 - 08.2004
Inbound Call Center Agent
Capital One
03.1998 - 02.2001
High School Diploma -
Gloucester High School