Amy Phillips
Azusa,CA
Summary
Dedicated Certified Nursing Assistant with proven expertise in dementia care and HIPAA compliance, honed across roles at Comfort Keepers Home Care and other leading agencies. Leveraged compassionate caregiving and advanced healthcare ethics to enhance patient wellbeing, achieving a 95% satisfaction rate. Skilled in electronic charting and direct patient care, consistently prioritizing safety and privacy. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant/Elderly Caregiver
Comfort Keepers Home Care
07.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Certified Nursing Assistant/Elderly Caregiver
Cambrian Home Care
07.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Certified Nursing Assistant/Elderly Caregiver
Krista Care
10.2023 - Current
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
Bus Driver
Transdev
08.2023 - 10.2023
- Conducted pre-trip inspections of bus for safe operation.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Transported passengers safely along prescribed routes according to tight schedules.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
Inbound Merchandising
Target
10.2022 - 08.2023
- Exhibited high energy and professionalism.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Retained valuable clients by providing empathetic support during challenging situations or escalations, leading to issue resolution.
Fulfillment Associate
Amazon
10.2020 - 10.2022
- Streamlined order processing by implementing efficient picking and packing techniques.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Followed safety protocols to minimize workplace accidents.
Customer Service Representative
Home Depot
11.2016 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service managers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Associate of Applied Science - Certified Nursing Assistant
Regan Career Institute
El Monte, CA09-2024
Associate of Arts - Spanish
Georgia State University
Atlanta, GA01-2005
Skills
- Dementia and Alzheimer's knowledge/ care
- Basic Life Support
- Electronic Charting
- Recording vital signs
- Direct Patient Care/ ADL'S
- Healthcare ethics
- End of life care
- Ambulation Assistance
- Maintaining privacy
- Safety Precautions
- Medical terminology knowledge
- HIPAA Compliance
- Compassionate caregiver
Certification
- CNA - Certified Nurse Assistant
- Home Care Aide
Timeline
Certified Nursing Assistant/Elderly Caregiver
Comfort Keepers Home Care
07.2024 - Current
Certified Nursing Assistant/Elderly Caregiver
Cambrian Home Care
07.2024 - Current
Certified Nursing Assistant/Elderly Caregiver
Krista Care
10.2023 - Current
Bus Driver
Transdev
08.2023 - 10.2023
Inbound Merchandising
Target
10.2022 - 08.2023
Fulfillment Associate
Amazon
10.2020 - 10.2022
Customer Service Representative
Home Depot
11.2016 - 02.2020
Associate of Applied Science - Certified Nursing Assistant
Regan Career Institute
Associate of Arts - Spanish
Georgia State University
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