Portia Shumba
Fort Worth,TX
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
13
13
years of professional experience
Work History
Certified Nursing Assistant/Elderly Caregiver
Right At Home Health Care Agencies
05.2022 - Current
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Customer Service Representative
Dufry Cruise Stores
07.2019 - 10.2021
- Providing Customer service to our customers
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Assistant Manager
Ackermans Retail Stores
04.2011 - 07.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
Diploma - Sales And Marketing Education
Midlands State College
Zimbabwe10.2010
Skills
- Report preparation
- Complaint resolution
- Service standard compliance
- Processing procedures
- Financial document review
- Training development
- Aptitude
- HIPAA Compliance
- Reliable team player
Timeline
Certified Nursing Assistant/Elderly Caregiver
Right At Home Health Care Agencies
05.2022 - Current
Customer Service Representative
Dufry Cruise Stores
07.2019 - 10.2021
Assistant Manager
Ackermans Retail Stores
04.2011 - 07.2018
Diploma - Sales And Marketing Education
Midlands State College
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