Amy Piccone
North Wales,PA
Summary
I am a college student looking for part-time work in the food service industry. I have plenty of experience working in restaurants and am skilled in customer service. I adapt quickly to new environments and pride myself on working efficiently.
I have expertise in food and beverage preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
3
3
years of professional experience
Work History
Barista
Backyard Beans
05.2023 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Counter Associate
Palermo's Pizza
01.2021 - 07.2022
- Coordinated closely with management on promotions planning implementation to drive sales growth while maintaining smooth operations at the counter area.
- Managed inventory levels at the counter, tracking stock movement for timely replenishment of popular items.
- Collaborated effectively with team members, contributing to a well-organized and productive work environment.
- Adapted to various customer personalities and communication styles, building rapport with diverse clientele and ensuring a welcoming atmosphere.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Balanced cash drawer at the end of each shift, accurately reconciling receipts and payments.
Front Line Server
Panchero's Mexican Grill
06.2020 - 02.2022
- Helped management develop new menu offerings based on customer feedback and preferences.
- Assisted in the preparation of food items, ensuring high quality and timely service to customers.
- Balanced multiple priorities simultaneously during busy periods without sacrificing attention to detail or quality of service provided.
- Provided expert knowledge of menu items, ingredients, and dietary restrictions to accommodate diverse customer needs.
- Trained new front line servers on proper procedures and techniques, fostering a consistent level of service across the team.
- Maintained a clean and organized serving area for optimal efficiency and presentation.
- Adhered to strict hygiene standards while handling food items, maintaining the safety and well-being of customers at all times.
- Supported other servers during peak hours by assisting with tasks such as bussing tables or refilling drink stations as needed.
- Built rapport with regular customers, creating a welcoming environment that facilitated repeat business.
Education
Bachelor of Science - Psychology
The University of Alabama
Tuscaloosa, AL05-2026
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Cash handling
- Cash register operation
- Safe food handling
- Excellent memory
- POS systems
- Food preparation
- Menu memorization
Timeline
Barista
Backyard Beans
05.2023 - 08.2023
Counter Associate
Palermo's Pizza
01.2021 - 07.2022
Front Line Server
Panchero's Mexican Grill
06.2020 - 02.2022
Bachelor of Science - Psychology
The University of Alabama