Amy Piepiorka
Oshkosh,WI
Summary
Accomplished Psychiatric Care Technician and Regional Director with a proven track record at Productive Living Systems, enhancing patient outcomes and driving revenue growth. Expert in behavioral management and strategic leadership, demonstrated through innovative patient care techniques and effective team motivation. Skilled in therapeutic communication and fostering professional development, significantly reducing patient self-harm incidents and employee turnover.
Overview
16
16
years of professional experience
Work History
Psychiatric Care Technician
Winnebago Mental Health Institute
09.2024 - Current
- Implemented behavioral modification techniques according to evidence-based practices under clinical supervision while tracking improvements over time carefully.
- Improved patient outcomes by collaborating closely with psychiatrists to review treatment plans regularly.
- Participated in ongoing professional development, staying current on best practices and emerging trends within the field of mental health care.
- Established trust with patients through consistent follow-ups on their mental health status and ongoing support needs.
- Reduced incidents of self-harm by establishing a safe and therapeutic environment for patients.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Maintained patient records, documenting changes in patient condition.
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
Regional Director/ Administrator
Productive Living Systems
05.2009 - 08.2024
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Trained and guided team members to maintain high productivity and performance metrics.
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
- Attended weekly meetings to discuss and optimize strategies.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Visited sites periodically to view service levels and adherence to global service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Participated in promotional opportunities and onboarding of new accounts.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Collaborated with cross-functional teams to develop new products and services, meeting customer demands while driving revenue growth.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
Admistratator Liscence -
Wala Administrator License
Green Bay, WICertified Nursing Assistant -
Winnebago Mental Health Institute
Oshkosh, WI11-2024
High School Diploma -
Berlin High School
Berlin, WI03-2002
Skills
- Professional boundaries
- Self-awareness
- Mental health support
- Behavioral management
- De-escalation techniques
- Vital signs documentation
- Therapeutic communication
Timeline
Psychiatric Care Technician
Winnebago Mental Health Institute
09.2024 - Current
Regional Director/ Administrator
Productive Living Systems
05.2009 - 08.2024
Admistratator Liscence -
Wala Administrator License
Certified Nursing Assistant -
Winnebago Mental Health Institute
High School Diploma -
Berlin High School
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