Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Pilege

Omaha,NE

Summary

Dynamic and results-driven professional with extensive experience at Burger King, excelling in customer service and team collaboration. Proven ability to enhance operational efficiency and maintain high food safety standards. Strong multitasking skills and a commitment to fostering a positive work environment, ensuring exceptional dining experiences for guests.

I worked jimmy johns for 10 years. 5 years at each franchise. It was my favorite job. We had a great environment and always had fun while working. We would all get together and make a plan together. It was never put someone where they arent comfortable at yet. Until they learn it better. I had to order the truck do inventory. Weigh products. Scheduling and labor watching. Slicing meats.

Overview

10
10
years of professional experience

Work History

Crew

Burger King
Council Bluffs, IA
09.2025 - Current
  • Assisted in food preparation, ensuring adherence to safety and cleanliness standards.
  • Delivered excellent customer service by efficiently taking and processing orders.
  • Maintained accurate inventory levels through regular stock checks and organization.
  • Operated kitchen equipment safely while preparing menu items to meet quality standards.
  • Trained new crew members on operational procedures and customer service expectations.
  • Collaborated with team members to optimize workflow during peak hours, enhancing efficiency.
  • Resolved customer complaints promptly, ensuring positive dining experiences for guests.
  • Monitored cleanliness of dining area, restrooms, and kitchen to uphold Burger King standards.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

General Manager

Jimmy Johns
Omaha, NE
10.2020 - 08.2025

Had to schedule, inventory, truck orders, slicing meats, maintaining employees and making a better environment for everyone.

Assistant Manager

Burger King
Omaha, NE
08.2020 - 04.2021
  • Assisted in food preparation, ensuring adherence to safety and cleanliness standards.
  • Delivered excellent customer service by efficiently taking and processing orders.
  • Maintained accurate inventory levels through regular stock checks and organization.
  • Operated kitchen equipment safely while preparing menu items to meet quality standards.
  • Trained new crew members on operational procedures and customer service expectations.
  • Collaborated with team members to optimize workflow during peak hours, enhancing efficiency.
  • Resolved customer complaints promptly, ensuring positive dining experiences for guests.
  • Monitored cleanliness of dining area, restrooms, and kitchen to uphold Burger King standards.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Sales Associate

Omaha Steaks
Omaha, NE
10.2015 - 02.2016

Had to call people. Sell steaks maintain a professional attitude.

Education

High School Diploma -

Ralston High
Ralston Nebraska

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Cash handling
  • Clear communication
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Self-discipline
  • Interactive communication skills
  • Flexible schedule
  • Safe food handling
  • Integrity and honesty
  • Safety awareness
  • Initiative and Self-motivation
  • Basic math
  • Verbal and written communication
  • Leadership qualities
  • Drive-thru operations
  • Food preparation
  • Learning agility
  • Store opening and closing
  • Crew leadership
  • Safety
  • Resilience and persistence
  • Hospitality service expertise
  • Valid Driver's license
  • Complex Problem-solving
  • Visual communication
  • Creativity and innovation
  • Inventory restocking
  • Order management
  • Performance improvement

Timeline

Crew

Burger King
09.2025 - Current

General Manager

Jimmy Johns
10.2020 - 08.2025

Assistant Manager

Burger King
08.2020 - 04.2021

Sales Associate

Omaha Steaks
10.2015 - 02.2016

High School Diploma -

Ralston High
Amy Pilege