Amy Plant
Wellsville,Ohio
Summary
Experienced manager and community partner with proven abilities across all levels of organizational management. Talented in developing partnerships and collaborations, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in diverse facets of health and human service non-profits including senior management, research, grant writing, consulting, education, project managment and service coordination.
Overview
11
11
years of professional experience
Work History
Senior Manager of Operations
Bethlehem Haven (Part of Pittsburgh Mercy Family of Care)
12.2015
- Responsible for all administrative and operational aspects of the Emergency Women’s Shelter, Haven Homes, River to Home and Haven Housing permanent supportive housing programs, and the homeless prevention and Medical Respite programs, as well as the facilities management, and data and quality administration
- Oversees the nutrition services for individuals served, and develops, manages, and reports on budget considerations and recommendations for fully nutritious services
- Drives development of a housing-first, strength-based and trauma informed leadership approach based on a culture of harm reduction to all aspects of care planning for individuals served and provides all necessary resources for staff for them to be successful and understand roles and responsibilities per position description
- Engages fully and transparently with the Executive Director on all key and relevant items as it pertains to operations and administrative management
- Drives decision—making based upon objective, data-driven analysis and actively promotes and participates in quality improvement initiatives to meet and exceed outcomes
- Monitors and works collaboratively with finance to provide accurate and timely program report budgeting and communicate any concerns and variation to the Executive Director
- Responsible for all administrative reporting and financial monitoring of programs and developing a comprehensive report for all reporting matrixes, inclusive of Board of Directors
- Actively seeks out funding opportunities and collaborates with the Senior Manager of Development and Philanthropy to assess, identify, and complete applications for funding, as well as adhere to required timeframes for reporting requirements to ensure accurate documentation to outside funders
- Responsible for being informed and knowledgeable of all regulatory guidelines and mandates applicable to programs and serves as the subject matter expert to the rest of Bethlehem Haven team, as well as external partners
- Participates in regular senior leadership meetings and fully engages in supporting leadership discussions and decisions through consensus building and supports internal decisions made at these meetings with other colleagues across the organization.
Independent Research Consultant, Grant Writer, and Community Educator
AP and Associates (Freelance)
08.2013 - 11.2022
- Collaborated with various contracted organizations to develop research studies to implement strategic planning, community and provider education and outreach plans
- Developed research and studies for various organizations based on individual needs and contracts
- Discovered funding opportunities for organizations and wrote polished proposals for procuring grant money
- Delivered training courses to various paraprofessionals in a wide range of professional care settings through the development of course materials and exercises
- Planned, coordinated, and implemented various community events based on need
- Selected, analyzed, and organized appropriate data and literary sources for research and decision-making purposes
- Attended various networking meetings and outreach events
- Managed administrative tasks, schedules and correspondence for outreach and appointments
- Designed questionnaires and conducted survey sessions and data collection
- Compiled and managed quantitative and qualitative analysis for contract and other reporting requirements
- Oversaw and managed research and sub-tasks assigned to other business associates
- Identified key areas of concern and areas of improvement as a contracted outside consultant
- Provided intervention and improvement recommendations through various needs assessments, comprehensive planning, and referrals
- Executed strategic plans by completing finalized presentations in written and verbal form to different stakeholders of contracted organizations, including Board of Directors and Executive Management.
Service Supports Coordinator
Service Access and Management Community Wellness and Supports (CW2SP)
05.2020 - 09.2022
- Identified, coordinated, and assisted participants in gaining access to needed LTSS, state plan services and non-Medicaid funded medical, social, educational, mental, and behavioral health services and housing for a caseload of up to 70 individuals
- Located, facilitated access to, coordinated and monitored needed services and supports and communicated current Office of Long-Term Living priorities to individuals and families
- Informed participants about available LTSS, required needs assessments, and the person-centered planning process, service alternatives and service delivery options
- Educated and informed of the roles, rights and risk responsibilities, including DHS Fair Hearing rights
- Conducted waiver monitoring and maintained involvement in processes and remediation resulting from Quality Management Efficiency Teams (QMETs)
- Assisted with fair hearing requests when needed
- Protected and monitored participant’s health, welfare and safety on an on-going basis
- Collected monthly information regarding participant’s preferences, strengths and goals to inform the development of their individualized Person-Centered Service Plan
- Conducted annual or frequent comprehensive needs assessments and level of care evaluations
- Assisted the participant and their person-centered care team in identifying and choosing willing and qualified providers
- Coordinated efforts and prompted participant to complete activities to maintain program eligibility
- Explored coverage of services to address participant identified needs through other sources, including services provided under the State Plan, Medicare or private insurance and other community resources
- Actively coordinated with other individuals and provider entities essential in the physical and behavioral care delivery for the participant to provide seamless coordination.
Adjunct Faculty Instructor
Youngstown State University
08.2015 - 05.2021
- Courses taught: Introduction to Gerontology, Theories in Gerontology, Aging in Society, Sociology of Dementia, Life Issues
- Published two articles in peer-reviewed journals
- Attended and presented research at national, regional, local conferences
- Updated courses through new textbook selection and syllabus development
- Prepared and delivered new class lectures for up to 50 students
- Developed web-based courses and online supplementation with Blackboard online educational tools
- Taught distance courses in agreement with partnership with Lorain County Community College
- Employed a variety of teaching techniques to encourage student engagement and cater to diverse learning modalities
- Created materials and exercises to illustrate application of course concepts
- Stayed abreast of developments within gerontology and interdisciplinary studies to improve curriculum, develop new research and share with colleagues and students.
Family Caregiver Support Care Coordinator
Direction Home of Eastern Ohio
05.2017 - 02.2020
- Adhered to developed and updated policies and procedures, maintaining compliance with statutory, regulatory, and local, state, and federal guidelines related to HIPAA
- Conducted initial assessments of consumers and their caregivers through in-home visits, carrying a caseload of 200+ program participants
- Created customized care plans, working with families to assess and meet individual needs within budgetary guidelines
- Provided ongoing support and coordination of services for individuals caring for adults aged 60 and over, including aiding in locating additional resources, information, and natural support systems
- Promoted and led support groups in the community and wrote and distributed materials and resources on a variety of wellness and family caregiving topics for presentation and replication
- Determined and recommended methods to address improvement opportunities.
Wellness Specialist
Direction Home of Eastern Ohio
05.2017 - 02.2020
- Promoted and led evidence-based group wellness workshops for classes up to 15 participants
- Performed vision screenings and screenings for other markers such as blood pressure, weight, and BMI
- Taught blood glucose monitoring
- Led group wellness seminars and educational presentations, as well as provided health promotion coordinators and other aging unit staff with materials and resources on a variety of wellness topics for presentation and replication
- Built strong relationships with consumers and community partners to promote health, wellness, and available services
- Provided training, assistance, and fidelity coaching sessions for community lay leaders
- Assisted with the development of marketing, outreach, and sustainability measures for health promotion and evidence-based programs
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards
- Interpreted and answered questions about Older Americans Act Title III-D: Disease Prevention and Health Promotion Services and generated ideas for effectively spending Title III funds
- Aided with writing health promotion goals within aging unit plans
- Adhered to established policies, procedures, and compliance for satisfactory audit rating
- Managed quality assurance programming including on-site evaluations and consumer surveys.
Silver Sneakers and Certified Delay the Disease Instructor
Senior Health and Wellness Program, Mercy Health, St. Joe’s at the Mall
08.2014 - 09.2016
- Instructed Advanced Muscular Strength and Range of Movement and In-chair Yoga classes to older adults
- Lead Matter of Balance Fall Prevention Exercises and Curriculum
- Co-lead Chronic Disease Self-Management Groups
- Taught modifications and exercises for injury and disease-related limitations
- Lead the Delay the Disease based exercise program for individuals with Parkinson’s Disease
- Planned and implemented community-based exercise classes in accordance with the evidence-based protocols established in the program, while assisting in data collection, outcome measurements, private sessions, and continuing education programs.
Master Trainer/CDSM, DSM, and MOB
Ohio Department of Aging in conjunction with AAA9 and AAA11
03.2014 - 05.2016
- Conducted several CDSM, DSM, and MOB classes in both regions (a total of 14 counties), providing training, assistance, curriculum, and mentorship to community coaches and lay-leaders, participating in quarterly conference calls, and measuring outcomes.
Part-time Instructor
Ohio Valley College of Technology
08.2015 - 12.2015
- Courses taught: Psychology
- Prepared and delivered class lectures
- Developed, administered, and graded tests and assignments pertaining to neuroscience and psychology
- Weekly duties include class management and discussion postings through an online educational platform and Engrade learning management system and managing classroom of 35+ students.
Graduate Research Assistant
Youngstown State University
08.2013 - 12.2015
- Prepared data, materials, and literature for reports, conference presentations, and submission to peer-reviewed journals
- Supported department members with administrative, research, and academic assistance
- Assisted with IRB and grant submissions
- Analyzed acquired information and presented to professors
- Recorded data and maintained source documentation practices
- Wrote and edited data collection forms and questionnaires.
Community Partner/Scholar in Aging Fellow
Ohio Department of Aging/Strategic Healthcare Partners
11.2013 - 10.2014
- Improved the health status of rural counties by providing health, prevention, and well-being services and assist with the organization, implementation, and promotion of the St
- Clair Commons Rural Population Health Management Network though a variety of professional services.
Court Appointed Guardian and Advocate, Aged 60 and Over (Indigent Population)
Columbiana County Probate Court
07.2012 - 10.2014
- Maintained custody of and protected the person of the indigent ward aged 60 and over deemed incompetent
- Monitored and tracked budget and monthly/annual expenses
- Managed and protected the assets or property of the ward where applicable
- Kept up to date on case progress by frequently reviewing records, attending care plan and case management meetings
- Conducted monthly visitations and reported written findings to the court
- Handled complex scheduling for care review appointments, court appearances, and document filing
- Filed a written account with the court annually or biennially as to the income and expenses for the ward’s estate
- Filed annual or biennial written reports regarding the status of and need for guardianship.
Program Advisor for Seniors, Silver Sneakers Coordinator, and Instructor
Silver Sneakers Senior Program, Calcutta, Ohio YMCA
07.2011 - 09.2014
- Assisted with enrollment, tours, and equipment orientation for older adults
- Provided fitness and health improvement plans and trackers
- Instructed a variety of classes for multiple skill levels
- Taught modifications and exercises for multiple modalities, including injury and disease-related limitations
- Instructed on various methods of fall prevention and balance techniques
- Facilitated quarterly meetings and social and educational activities designed around older adult programming and informational outreach
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
Ohio Scholar in Aging Fellow
Ohio Department of Aging/Association for Gerontology in Higher Education
10.2012 - 05.2013
- Worked closely with faculty advisor to arrange a partnership with Benjamin Rose Institute on Aging and the Ohio Respite Coalition to develop a project that focuses on state priorities and initiatives in respite care
- Attended Ohio Department of Aging networking and meeting events
- Presented the conducted qualitative and quantitative research for the project at state and national conference and to the ODA.
Education
M.A., Gerontology -
Youngstown State University
Youngstown, OHSkills
- Program and Organizational Development
- Strategic Planning
- Financial Monitoring and Capital Spending
- Staff Development and Leadership
- Community Outreach
- Adaptability and Flexibility
- Advanced Facilities and Services Administration
- Strong Written and Verbal Communication Skills
- Evidence Based and Quality-Driven Metrics and Outcomes
- Risk Mitigation
Accomplishments
- Achieved the opening of physical and behavioral health clinic and street psychiatry through effectively serving as project manager and team lead.
- Used Microsoft Excel and Trello to develop project management tasks, inventory and personnel tracking spreadsheets
- Provided senior level management and leadership of 5 direct reports and 40 indirect staff reports.
- Achieved better tracking of care plans and patient progress by introducing Innovacer and InCare data and quality monitoring platforms.
- Fiscally monitored budgets over $5 million annually and increased revenue through grant submission
Honors and Scholarship
Association for Gerontology in Higher Education Student Leadership Award 2016 Competitive national award that recognizes students for leadership and commitment to service, scholarship and advancing the cause of gerontologyand geriatrics among their peers including complimentary conference registration
Sigma Phi Omega National Honor Society 2014-Present
Faculty Research Assistant Program Award 2014 Competitive summer research assistant appointment, including a monetary stipend to assist faculty with approved research project.
Graduate Research Assistantship 2013-2015 Full tuition remission for the 2013-2014 and 2014 - 2015 academic years, plus yearly stipend to assist with faculty research and publications.
Ohio Scholars in Aging Fellow 2013, 2014 Competitive internship and practicum placement in conjunction with the Ohio Department of Aging and Ohio Association for Gerontology in Education, including a monetary scholarship covering OAGE conference registration, presentation support, and travel fee remission
Dean’s List (Youngstown State University) 1998-1999, 2005-2006, 2012-2015
President’s Scholarship for Excellence (Youngstown State University) 1998 Award given to top 10% of graduating class, with a GPA of 3.5 or greater or to those who show outstanding promise in the field of science with admission into Honor Program at Youngstown State University
Governor’s Award for Biotechnology Research, Ohio Academy of Science 1998 Competitive award and monetary stipend co-sponsored by the Ohio Development Services Agency and the Ohio Academy of Science for excellence in scientific study and research related to biotechnology or the Biomedical sciences.
Affiliations
National Healthcare for the Homeless Council
National Institute for Medical Respite Care
Street Medicine Institute
National Women's Shelter Network
National Association of Case Management (NACM)
Leadership Activities
- Executive Member of the Allegheny County Homeless Advisory Board (HAB)-2023
- Chair of the HAB Provider Committee-2023
- Homeless Outreach Committee Member and member of the Training and Outreach Subcommittee-2023
- Member of the Allegheny County Continuum of Care (COC) Partnering with Persons with Lived Experience Committee-2023
Timeline
Service Supports Coordinator
Service Access and Management Community Wellness and Supports (CW2SP)
05.2020 - 09.2022
Family Caregiver Support Care Coordinator
Direction Home of Eastern Ohio
05.2017 - 02.2020
Wellness Specialist
Direction Home of Eastern Ohio
05.2017 - 02.2020
Senior Manager of Operations
Bethlehem Haven (Part of Pittsburgh Mercy Family of Care)
12.2015
Adjunct Faculty Instructor
Youngstown State University
08.2015 - 05.2021
Part-time Instructor
Ohio Valley College of Technology
08.2015 - 12.2015
Silver Sneakers and Certified Delay the Disease Instructor
Senior Health and Wellness Program, Mercy Health, St. Joe’s at the Mall
08.2014 - 09.2016
Master Trainer/CDSM, DSM, and MOB
Ohio Department of Aging in conjunction with AAA9 and AAA11
03.2014 - 05.2016
Community Partner/Scholar in Aging Fellow
Ohio Department of Aging/Strategic Healthcare Partners
11.2013 - 10.2014
Independent Research Consultant, Grant Writer, and Community Educator
AP and Associates (Freelance)
08.2013 - 11.2022
Graduate Research Assistant
Youngstown State University
08.2013 - 12.2015
Ohio Scholar in Aging Fellow
Ohio Department of Aging/Association for Gerontology in Higher Education
10.2012 - 05.2013
Court Appointed Guardian and Advocate, Aged 60 and Over (Indigent Population)
Columbiana County Probate Court
07.2012 - 10.2014
Program Advisor for Seniors, Silver Sneakers Coordinator, and Instructor
Silver Sneakers Senior Program, Calcutta, Ohio YMCA
07.2011 - 09.2014
M.A., Gerontology -
Youngstown State University
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