Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Amy Poulin

Old Orchard Beach,ME

Summary

Dynamic and self-driven professional with extensive experience as a Massage Therapist and Restaurant Manager. Expert in appointment management and exceptional customer service, fostering a loyal clientele through respectful interaction and emotional intelligence. Proven track record in operational efficiency, client satisfaction, and maintaining rigorous sanitation protocols.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Massage Therapist

Self
Old Orchard Beach, ME
05.2011 - Current
  • Upheld strict confidentiality and privacy standards, respecting client information and personal health data.
  • Coordinated schedules through appointment management systems, employing meticulous record-keeping to ensure operational efficiency.
  • Cultivated a loyal clientele and a high rate of referrals based on the quality of therapy and customer service.
  • Documented client sessions, progress, and feedback to monitor effectiveness of treatment plans and adjust as necessary.
  • Provided exceptional customer care, addressing any client concerns promptly and effectively, ensuring a positive experience.
  • Utilized diverse and specialized healing modalities, including Reiki, trigger point therapy, myofascial release, neuromuscular technique, pre/post-natal massage, hydrotherapy, reflexology, lymphatic drainage, sports massage, acupressure, aromatherapy, and sound/vibration therapy techniques, in treatments.
  • Safeguarded client experience, maintaining absolute confidentiality, with an unwavering commitment to safety.
  • Managed inventory of supplies, including oils, lotions, and linens, to ensure consistent availability for all appointments.
  • Maintained a sanitary and organized work environment, ensuring all equipment and supplies were disinfected according to health standards.

Restaurant Manager

Friendly's Ice Cream
Springfield, VT
04.2012 - 01.2014
  • Managed day-to-day operations of the restaurant, including maintaining accurate records of sales transactions, daily shift reports, balancing cash registers, and depositing the restaurant's earnings at the bank.
  • Supervised and trained staff in customer service, proper food handling, and safety protocols.
  • Approached customers and solved potential issues through the use of effective interpersonal and people skills.
  • Provided high customer satisfaction by resolving problems with knowledgeable, friendly service, and anticipating guest needs before they arise.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues.
  • Enforced sanitary practices for food handling, general cleanliness, and maintenance of dining, preparatory, and kitchen areas.
  • Inspected dining room and kitchen areas regularly for cleanliness and adherence to safety standards.
  • Performed regular maintenance checks on equipment to ensure proper functioning.

Education

Associate of General Studies -

Nashua Community College
Nashua
05-2011

Certificate of Massage Therapy - Massage Therapy

Nashua Community College
Nashua
05-2011

High School Diploma -

Academy of Notre Dame
Tyngsboro, MA
05-2006

Skills

  • Professional and approachable demeanor
  • Self-motivation
  • Appointment management
  • Quality assurance
  • Operational efficiency
  • Task prioritization
  • Collaboration and teamwork
  • Problem-solving abilities
  • Accurate money handling
  • Rigorous sanitation protocols
  • Emotional intelligence
  • Cultural sensitivity
  • Maintaining client confidentiality
  • Clinical documentation
  • Diverse healing modalities
  • First aid certified

Certification

  • National Certified Food Safety Manager, achieving a score of 94

Languages

Spanish
Professional

Affiliations

  • Aerial Artist, trained at the New England Center for Circus Arts in Brattleboro, VT
  • Professional Hula Hoop Dance Performer

Timeline

Restaurant Manager

Friendly's Ice Cream
04.2012 - 01.2014

Massage Therapist

Self
05.2011 - Current

Associate of General Studies -

Nashua Community College

Certificate of Massage Therapy - Massage Therapy

Nashua Community College

High School Diploma -

Academy of Notre Dame

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Amy Poulin