Amy Quick
Owego
Summary
Detail-oriented professional with extensive experience in transaction processing and team collaboration. Skilled in problem-solving and effective communication, consistently ensuring compliance and accuracy while driving improvements in operational processes.
Overview
9
9
years of professional experience
Work History
Transaction Processing Associate IV
Conduent
Endicott
05.2025 - Current
- Maintained compliance with company policies and regulatory requirements.
- Resolved transaction discrepancies in collaboration with team members, ensuring accurate processing.
- Utilized software systems to track and manage transaction workflows.
- Documented and implemented process improvements that enhanced operational efficiency.
- Generated reports to track daily transactions and prepare summaries for management review.
- Collaborated with IT team to troubleshoot technical issues related to transaction processing systems.
- Identified areas for improvement within existing processes and implemented solutions accordingly.
- Engaged with management, vendors, and crew to strengthen partnerships and enhance service delivery.
- Monitored and maintained accurate records of employee attendance, absences, leaves, tardiness.
Trainer II
Conduent
Endicott
01.2023 - 05.2025
- Implemented best practices to improve training efficiency and effectiveness.
- Modified teaching methods to suit individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Assessed trainee performance through evaluations and feedback sessions.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Created training materials to enhance new employee onboarding experience.
- Resolved any issues raised by participants during the training session in a timely manner.
- Collected and organized manuals, guides, and visual materials to support training development.
Receptionist
UHS
Binghamton
07.2022 - 12.2022
- Greeted patients and visitors warmly upon arrival at UHS facilities.
- Managed appointment scheduling with electronic health record systems to ensure timely patient visits.
- Assisted patients with check-in processes, ensuring accurate information collection.
- Coordinated communication between medical staff and patients to facilitate care and enhance patient experience.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a clean and organized reception area for optimal first impressions.
- Handled confidential patient information with discretion and compliance policies.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to maintain accurate financial records.
Quality Assurance I
Conduent
Endicott
02.2021 - 07.2022
- Reported repeat issues to supervisors, diagnosing root causes to inform corrective actions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes, enhancing overall operational efficiency.
- Proposed innovative ideas and solutions that improved team collaboration and project outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Transaction Processing Associate I
Paper Alternative Solutions
Endicott
10.2019 - 02.2021
- Processed high volumes of transaction requests, ensuring accuracy and efficiency to maintain service quality.
- Assisted in resolving transaction discrepancies, leveraging analysis and effective communication to enhance resolution speed.
- Ensured compliance with company policies and regulatory requirements consistently.
- Monitored system performance, identifying and reporting issues to management to facilitate timely resolutions.
- Utilized work from home during COVID, experiencing multitasking and new forms of communication.
Transaction Processing Associate I
Conduent
Endicott
06.2017 - 04.2019
- Processed high volumes of transaction requests, ensuring accuracy and efficiency to meet service standards.
- Assisted in resolving transaction discrepancies by analyzing data and communicating with stakeholders to enhance resolution speed.
- Performed quality assurance checks to ensure transaction accuracy, contributing to overall operational integrity.
- Ensured compliance with company policies and regulatory requirements consistently.
- Safeguarded customer information by following data protection protocols.
- Monitored system performance and reported issues to management promptly.
Education
High School Diploma -
Hancock Central High
Hancock, NY06-1995
Skills
- Transaction processing
- Compliance management
- Report generation
- Workflow management
- Process improvement
- Quality assurance
- Time management
- Problem solving
- Critical thinking
- Adaptability
- Team collaboration
- Multitasking
- Strong work ethic
- Punctual and dependable
- Effective communication
- Confidentiality
Timeline
Transaction Processing Associate IV
Conduent
05.2025 - Current
Trainer II
Conduent
01.2023 - 05.2025
Receptionist
UHS
07.2022 - 12.2022
Quality Assurance I
Conduent
02.2021 - 07.2022
Transaction Processing Associate I
Paper Alternative Solutions
10.2019 - 02.2021
Transaction Processing Associate I
Conduent
06.2017 - 04.2019
High School Diploma -
Hancock Central High