Amy Ramirez-Lavilla
Coral Springs,FL
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
5
5
years of professional experience
Work History
Bartender
Red Lobster
Coral Springs, FL
03.2026 - Current
- Crafted innovative cocktail recipes to enhance customer satisfaction and drive repeat business.
- Managed bar inventory, ensuring timely restocking of supplies and minimizing waste.
- Provided exceptional service in high-volume settings, maintaining composure under pressure.
- Implemented efficient workflows to streamline drink preparation and reduce wait times for customers.
- Served high customer volumes during special events, nights, and weekends.
Scheduler
Preferred Homecare of Florida
Coral Springs, FL
05.2024 - Current
- Assist with scheduling
- Working with clinicians to ensure all notes are submitted
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Utilized office management software to record and track customer information.
- Compiled and analyzed data to produce reports
- Assisted HR department during maternity leave coverage, handling onboarding, payroll, and benefits coordination
- Managed employee onboarding processes to enhance integration and retention rates.
- Facilitated training sessions on company policies and compliance regulations for new hires.
- Assisted in developing and implementing HR initiatives to improve workforce engagement.
- Coordinated recruitment efforts, including screening resumes and scheduling interviews.
- Assisted in maintaining compliance with labor laws, reducing potential risks of fines or lawsuits against the company.
- Reduced time spent on repetitive tasks through automation of HR processes, allowing more focus on strategic initiatives.
- Handled sensitive information discreetly while maintaining confidentiality and trust amongst employees.
Hostess
Giraffe
London, UK
10.2023 - 04.2024
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations
- Answered front of house phone to inform customers of wait times, take reservations and record to-go orders
- Answered customers' questions about hours, seating, current wait time and other information
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Barista
Starbucks
Coral Springs
08.2022 - 05.2023
- Worked with team member to create a welcoming and safe environment
- Daily task to maintain a clean and food safe store for maximum productivity
- Memorization of drink and food codes and preparation
- Operated cash register
- Knowledge of store opening and closing
- Maintained relationships with customers
- Multitasking with multiple tasks at once
- Listened to customer needs to identify and recommend best products
- Prepared multiple drinks at a time in a fast-paced environment with speed and efficiency
- Provided customers with product details such as coffee blends and preparation descriptions
- Cleaned and sanitized work areas, utensils and equipment
- Educated customers on beverage menu items and provided samples of daily brews
- Maintained highest standards of conduct and service to support company reputation.
Human Resources Assistant
Nurse Registry of Florida
Coral Springs
12.2022 - 03.2023
- Organize Caregiver documents
- Ensure files are up-to-date and on the system
- Look over resumes and begin hiring process
- Keep track of appointments and registration
- Maintain good relationships with caregivers
- Call caregivers and keep their files accurate
- Multitasking
- Used communication skills to ensure proper order.
Sales Associate
JCPenney
Coral Springs
05.2021 - 10.2021
- Built trusting relationships with customers by making personal connections
- Helped customers find specific products, answered questions and offered product advice
- Operated cash register
- Collected payments and provided accurate change
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Built and maintained relationships with peers and upper management to drive team success
- Complete daily recovery tasks to keep areas clean and neat for maximum productivity
- Met merchandise processing standards and maintained an organized and accessible work area
- Answered incoming telephone calls to provide store, products and service information
- Worked with fellow sales team members to achieve group targets
- Adhered to company initiatives and achieved established goals
- Answered product questions with up-to-date knowledge of sales and promotions
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Listened to customer needs to identify and recommend best products and services
- Maintained well stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Education
Associate of Arts - General Transfer (Anthropology)
Broward College
Fort Lauderdale, FL04-2027
Certification - Bartending/Mixology
ABC Bartending School
Fort Lauderdale 05.2026 - 05.2026
Skills
- Attention to detail
- Computer skills
- Data entry
- Strong work ethic
- Customer service
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Certification - Bartending/Mixology
ABC Bartending School
05.2026 - 05.2026
Bartender
Red Lobster
03.2026 - Current
Scheduler
Preferred Homecare of Florida
05.2024 - Current
Hostess
Giraffe
10.2023 - 04.2024
Human Resources Assistant
Nurse Registry of Florida
12.2022 - 03.2023
Barista
Starbucks
08.2022 - 05.2023
Sales Associate
JCPenney
05.2021 - 10.2021
Associate of Arts - General Transfer (Anthropology)
Broward College