Amy Rapoport
Dayton
Summary
Assisted clients with inquiries and concerns to enhance customer satisfaction. Supported logistics operations in 3PL freight management and fulfillment processes. Built strong relationships with clients to promote loyalty and retention.
Overview
19
19
years of professional experience
Work History
Customer Care Supervisor
King Solutions
01.2021 - Current
- Facilitated routing of freight using LTL, TL, and PTL methods.
- Supported smooth transition from order processing to delivery to end users.
- Assisted in utilizing warehouse management system for operational efficiency.
- Aided account management for fulfillment and freight accounts.
- Contributed to creation of standard operating procedures for customers.
- Mentored and trained team members at King Solutions.
- Processed invoicing for key accounts and developed Excel templates to enhance workflows.
- Delivered courteous customer service to enhance customer satisfaction.
Customer Care Associate
Med-Diet Laboratories
01.2007 - 01.2021
- Routed freight, including LTL and small pack shipments.
- Assisted in product procurement and onboarding of new customers and vendors.
- Supported the creation of standard operating procedures and trained new employees on policies to enhance team efficiency.
- Addressed customer concerns with a calm and friendly approach throughout the resolution process.
- Maintained seven company websites, ensuring regular updates.
- Helped process and invoice over 600 orders daily.
Education
undefined
Hennepin Technical College
Minneapolis, MNSkills
- Project Organization
- Time management
- Detail-Oriented Mindset
- Flexible Team Collaborator
- Customer Communication
- Problem-solving abilities
- Customer Order Management
- MS Excel, Word, and Outlook
- Effective Customer Support
- Order Fulfillment Management
Timeline
Customer Care Supervisor
King Solutions
01.2021 - Current
Customer Care Associate
Med-Diet Laboratories
01.2007 - 01.2021
undefined
Hennepin Technical College