Amy Ratcliff
Portsmouth,OH
Summary
I am interested in the Resident Coordinator position. I'm familiar with following security standards, advocating for resident resources, and utilizing relationship-focused approaches to maximize satisfaction. Personable, amiable and open communication style paired with excellent interpersonal, critical thinking and problem solving skills. Accurately and efficiently update logs and reports. I'm fair and consistent in everything I do. I feel my past experiences in life as well as my recent job as Resident Specialist has prepared me to take the next step in my career as Resident Coordinator.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Resident Specialist
STAR Community Justice Center
Franklin Furnace, OH
07.2023 - Current
- Enforced rules concerning noise levels after hours or other violations of regulations.
- Trained new employees on procedures, policies, and protocols related to the position.
- Provided guidance and support to residents in resolving conflicts or issues.
- Facilitated communication between residents and management regarding any complaints or concerns.
- Supervised daily activities of residents.
- Documented and details in daily logs.
- Communicated with staff to resolve problems with individual residents.
- Developed and deepened relationships with residents and fellow staff.
- Conducted regular rounds to keep residents and areas safe and secure.
- Conducted med passes.
- Responded quickly to emergency medical situations involving residents on a few occasions
- Performed Pat Downs, Drug Tests, and Strip Searches when needed
- Medical Transports and Resident pickups from jails
- Received Rookie of the Month
- Was floater for 3 to 6 houses
- Used Cognitive Therapy during situations when giving residents their concern slips
Waitress/Kitchen/Administration
Dick's Pizza
Sciotoville, OH
06.1997 - 12.2013
Surgery Scheduler/Medical Assistant
Dr Steven Crawford OB/GYN
Portsmouth, OH
11.1998 - 03.2001
Scheduler/Answering Service
Dr George Pettit
Portsmouth, OH
05.1998 - 11.1998
Student Support Services
Shawnee State Support Services
Portsmouth, OH
10.1994 - 02.1997
- Assisted college students with disabilities
Education
Medical Administrative Assistant/Applied Business -
Shawnee State University and Southeastern Business College
Portsmouth, OH05.1998
High School Diploma -
Minford High School
Minford, OH05.1994
Skills
- Work well with others
- Hard working
- Follow direction well
- Quick learner
- Good attitude
- Organizational skills
- Management skills
- College Prep
- Policy Enforcement
- Documentation
- Dispute Resolution
- Staff Communication
- Maintenance Requests
- Facility Security
- Staff Training
- Resourcefulness
- Teamwork and Collaboration
- Adaptability and Flexibility
- Self Motivation
- Time management abilities
- Multitasking
- Problem-Solving
Accomplishments
Rookie of the Month
Certification
- CPR/AED/First-Aid
Timeline
Resident Specialist
STAR Community Justice Center
07.2023 - Current
Surgery Scheduler/Medical Assistant
Dr Steven Crawford OB/GYN
11.1998 - 03.2001
Scheduler/Answering Service
Dr George Pettit
05.1998 - 11.1998
Waitress/Kitchen/Administration
Dick's Pizza
06.1997 - 12.2013
Student Support Services
Shawnee State Support Services
10.1994 - 02.1997
Medical Administrative Assistant/Applied Business -
Shawnee State University and Southeastern Business College
High School Diploma -
Minford High School
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