ANA M. RAMOS
Fort Belvoir,VA
Summary
Bilingual professional with over 10 years in customer service and property management. Expertise in coordinating move-in and move-out activities, maintaining accurate records, and enhancing resident satisfaction through effective communication. Strong background in business operations and administration, supported by a Bachelor’s degree in Business Management.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Resident Specialist
The Michaels Organization The Villages at Belvoir
Fort Belvoir, VA
10.2025 - Current
- Provided timely and effective customer service, resolving resident inquiries to enhance satisfaction.
- Coordinated move-in and move-out activities, ensuring completion of accurate documentation for smooth transitions.
- Supported housing inspections by reporting property conditions and maintaining records.
- Managed resident information and documented transactions using various computer programs to maintain organized records.
Owner / Operator
Clear Maids Cleaning Services
, NC, VA & TX
01.2016 - Current
- Managed daily business operations, overseeing staff, scheduling, sales, inventory, and service coordination to ensure seamless operations.
- Developed marketing strategies aimed at maximizing profitability while ensuring delivery of quality service.
- Facilitated direct client communication to assess needs and resolve concerns, enhancing client satisfaction.
Property Manager
Independent Property Management / Home Seller
Killeen, TX
01.2017 - 11.2021
- Oversaw rental property operations, coordinating move-in/out inspections and maintenance to ensure optimal tenant experience.
- Created targeted marketing strategies to effectively attract prospective tenants.
- Issued lease agreements, ensuring compliance with local regulations and policies.
- Kept accurate records and evaluated rental applications to secure suitable tenants.
- Collected rental fees.
Holiday Clerk Assistant
United States Postal Service
Tacoma, WA
11.2016 - 01.2017
- Delivered frontline customer service to diverse customers in high-volume environment.
- Processed shipments and assisted customers with mailing and package services to ensure timely delivery.
- Managed mail inventory, labeling, and dispatch procedures to maintain organized workflow and accurate documentation.
Reservation Agent
Active Network
Fort Drum, NY
06.2015 - 08.2015
- Facilitated booking and modification of reservations, directly contributing to customer satisfaction.
- Managed customer data and inquiries using reservation software to ensure accurate bookings.
- Streamlined high-volume park reservation requests via telephone, improving response times.
Family Child Care Provider
Child & Youth Services (CYS)
Fort Drum, NY
10.2013 - 10.2014
- Designed and implemented engaging educational activities and play-based learning experiences.
- Maintained safe, clean environments to promote children's health and well-being.
- Communicated with parents to provide updates on children's progress and daily activities, fostering strong parent-provider relationships.
- Managed applications and documentation of children's individual needs, ensuring safety and dietary requirements were met.
- Oversaw finance, marketing, and budget management to support overall program operations.
Store Assistant Manager
Panderetta
, Dominican Republic
10.2009 - 01.2010
- Oversaw inventory management and generated daily operational reports to ensure accurate stock levels.
- Organized staff schedules and coordinated daily activities to optimize store operations.
- Supported daily store operations, enhancing customer service, managing inventory, and updating administrative records.
Warehouse Specialist
Distribuidosa
, Dominican Republic
2009 - 2009
- Coordinated purchase orders, inventory records, and delivery logistics to ensure timely fulfillment.
- Maintained accurate warehouse documentation and supported inventory control processes for optimal stock levels.
- Processed cash transactions and prepared detailed financial reports for management review.
Customer Service Representative
Verizon Dominicana
, Dominican Republic
01.2004 - 07.2009
- Resolved customer complaints using effective communication skills.
- Assisted customers with inquiries about products and services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Managed customer accounts and updated information accurately.
- Utilized company software to track customer interactions efficiently.
- Maintained knowledge of current product offerings and policies.
Education
Bachelor of Business Management -
Universidad Tecnolgica de Santiago (UTESA)
Dominican RepublicSkills
- Inspection, Scheduling & Coordination
- Records & Document Management
- Operations management
- Customer service
- Property management
- Microsoft Office
- Inventory & Logistics
- Multitasking Abilities
- Problem-solving abilities
- Reliability
- Bilingual: English & Spanish
- Work great as part of a team and independently
Certification
- Certificate in Office Management & Human Resources, Angeles Custodios
- Electronic Medical Records, Penn Foster
- Microsoft Office, Word, Excel & Outlook
Timeline
Resident Specialist
The Michaels Organization The Villages at Belvoir
10.2025 - Current
Property Manager
Independent Property Management / Home Seller
01.2017 - 11.2021
Holiday Clerk Assistant
United States Postal Service
11.2016 - 01.2017
Owner / Operator
Clear Maids Cleaning Services
01.2016 - Current
Reservation Agent
Active Network
06.2015 - 08.2015
Family Child Care Provider
Child & Youth Services (CYS)
10.2013 - 10.2014
Store Assistant Manager
Panderetta
10.2009 - 01.2010
Customer Service Representative
Verizon Dominicana
01.2004 - 07.2009
Warehouse Specialist
Distribuidosa
2009 - 2009
Bachelor of Business Management -
Universidad Tecnolgica de Santiago (UTESA)