Amire Swilley
Detroit,MI
Summary
Professional with strong background in residential services, prepared to make significant impact. Known for focus on team collaboration and achieving results, with reliability and flexibility in dynamic environments. Skilled in tenant relations, property management, and conflict resolution. Driven to enhance community living and ensure smooth operations.
Overview
8
8
years of professional experience
Work History
Resident Specialist
Detroit Rescue Mission
09.2024 - Current
- Developed strong relationships with residents through empathetic communication and active listening skills.
- Upheld strict adherence to medication administration protocols while assisting residents with their medical management needs.
- Maintained a safe environment for residents by conducting regular safety checks and addressing potential hazards.
- Managed daily operations within the facility, ensuring efficient allocation of resources and staff coverage.
Fulfillment Associate
Amazon
07.2019 - 06.2024
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Crew Team Member
Wendys Fast Food
03.2017 - 06.2020
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma -
Chandler Park Academy
Harper Woods, MI06-2019
Skills
- Strong communication skills
- Move-in coordination
- Fair housing regulations
- Eviction procedures
- Compassionate caregiving
- Teamwork and collaboration
- Customer service
Timeline
Resident Specialist
Detroit Rescue Mission
09.2024 - Current
Fulfillment Associate
Amazon
07.2019 - 06.2024
Crew Team Member
Wendys Fast Food
03.2017 - 06.2020
High School Diploma -
Chandler Park Academy
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