Amy Razo
San Luis,AZ
Summary
Managed emergency situations effectively while prioritizing safety in current role. Provided exceptional customer service to enhance client satisfaction. Collaborated with team members to resolve conflicts and improve communication, leveraging bilingual skills in Spanish.
Overview
4
4
years of professional experience
Work History
Correctional Officer
Arizona Department of Corrections
Buckeye, AZ
09.2024 - Current
- Conducted routine and emergency head counts.
- Completed intake paperwork, fingerprints, and searches.
- Supervised inmates during meals, recreation and other activities.
- Responded to emergency situations and de-escalated hostile confrontations.
Sales Associate
JCPenney
San Luis, AZ
04.2024 - 12.2024
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Call Agent
ACT
San Luis, AZ
09.2023 - 04.2024
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Monitored call volume, call length and other related metrics and consistently met objectives.
- Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
- Placed orders, located products and services and troubleshot issues to meet customer needs.
Manager
Carl's Jr
San Luis, AZ
12.2022 - 08.2023
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cashier
Carl's Jr
San Luis, AZ
10.2021 - 03.2022
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
San Luis High School
San Luis, AZ05.2022
Skills
- Executed comprehensive surveillance operations to ensure security and safety protocols
- Implemented proactive measures to prevent incidents and enhance safety protocols
- Executed non-violent intervention strategies to de-escalate conflicts
- Demonstrated resilience and adaptability in high-pressure environments
- Conducted comprehensive weapons training sessions to enhance operational readiness
- Achieved certification in First Aid and CPR, demonstrating commitment to safety and emergency preparedness
- Directed emergency management initiatives to enhance community safety and preparedness
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Demonstrated fluency in Spanish, facilitating effective communication in diverse environments
- Executed cash handling procedures to ensure accurate financial transactions
- Optimized merchandise display strategies to enhance product visibility and customer engagement
- Established adaptable scheduling to accommodate diverse project needs
- Analyzed and interpreted sales trends to inform strategic decision-making
Timeline
Correctional Officer
Arizona Department of Corrections
09.2024 - Current
Sales Associate
JCPenney
04.2024 - 12.2024
Call Agent
ACT
09.2023 - 04.2024
Manager
Carl's Jr
12.2022 - 08.2023
Cashier
Carl's Jr
10.2021 - 03.2022
High School Diploma -
San Luis High School