LEONARD PORTER JR
Chicago,IL
Summary
Achieved significant reductions in theft incidents through strategic enhancements to security measures and training programs at O'Brien & Associates. Delivered effective loss prevention strategies while managing staff and overseeing surveillance operations. Drove conflict resolution initiatives that contributed to a safer environment and minimized loss. Maintained high security standards across multiple retail locations, leveraging keen observation skills and knowledge of legal procedures related to theft and fraud. Demonstrated resilience in stressful situations, successfully implementing proactive crime prevention strategies that enhanced store safety. Operated forklifts and managed warehouse operations, prioritizing safety compliance and efficient inventory management. Championed team collaboration and process improvements, contributing to overall company objectives through a strong work ethic and adaptability.
Specialized in surveillance, incident response, and conflict resolution, promoting team alignment and enhancing operational efficiency.
Achieved optimal security outcomes through vigilant monitoring of surroundings. Enhanced asset protection strategies for physical, monetary, and personnel resources. Delivered comprehensive training to team members on effective crowd management protocols.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
Albertsons
Chicago, IL
05.2025 - Current
- Oversaw surveillance systems to uphold safety and security standards.
- Executed regular patrols to identify and mitigate potential security risks.
- Addressed incidents promptly, ensuring effective resolution and minimal operational disruption.
- Facilitated training sessions for new security personnel on established protocols and procedures.
- Partnered with local law enforcement to coordinate responses during emergency situations.
- Compiled comprehensive incident reports for management review and strategic analysis.
- Facilitated effective communication with team members concerning security operations and updates.
- Welcomed guests with professionalism and courtesy to foster a hospitable environment.
- Responded decisively during emergency situations to mitigate potential damage and injury.
- Conducted thorough patrols and monitoring of premises using company vehicle, bicycle, and foot.
- Enhanced overall security by executing regular patrols and overseeing surveillance systems.
- Compiled comprehensive reports detailing property damage, theft incidents, unauthorized personnel presence, and unusual occurrences.
- Secured facility and property by conducting regular patrols and monitoring surveillance feeds.
- Mitigated theft, vandalism, and trespassing incidents through vigilant observation and timely reporting of suspicious activities.
- Oversaw routine inspections and maintenance of security equipment to ensure optimal functionality.
- Exhibited calmness, assertiveness, and mindfulness to facilitate critical thinking and problem-solving in high-pressure situations.
Forklift Operator/Tire and Battery Technician
Sam's Club
Calumet City, IL
09.2024 - 10.2025
- Enforced compliance with safety procedures during forklift operations.
- Documented and communicated equipment damages or malfunctions to supervisor and manager promptly.
- Assisted in processing incoming shipments by checking quantities and verifying labeling accuracy. Supported compliance with purchase order specifications through thorough inspections.
- Evaluated loads before lifting to ensure proper weight distribution and stability.
- Facilitated collaboration with team members to enhance storage and transport operations.
- Facilitated loading and unloading of goods from trucks, containers, and railcars utilizing forklift equipment.
- Optimized warehouse shelving and racking systems to enhance order fulfillment efficiency.
- Oversaw warehouse aisles to ensure safe navigation and prevent collisions with pedestrians and equipment.
- Executed loading of pallets onto trailers for efficient shipment logistics.
- Operated handheld scanners to ensure compliance with warehouse management system protocols.
- Executed packaging, labeling, and tagging of goods prior to transfer.
- Ensured compliance with company policies by maintaining up-to-date forklift training and certification.
- Operated forklift to navigate loaded pallets, boxes, and various materials with precision.
- Executed testing, diagnosis, and repair of malfunctioning batteries utilizing specialized tools and equipment.
- Delivered expert technical guidance to customers on optimal battery care and usage practices.
- Oversaw comprehensive documentation of battery repair and replacement activities.
- Guided customers in maintaining vehicle battery systems to ensure optimal performance.
- Implemented battery installation procedures, ensuring compliance with safety regulations.
- Conducted thorough inspections of tires to identify defects and assess wear conditions.
- Executed replacement of worn tires with new, equivalent size and type to ensure vehicle safety.
- Guided customers in selecting optimal tire types tailored to specific driving needs.
- Oversaw inventory management to ensure adequate supply levels for daily operations.
- Executed thorough cleaning of wheel rims prior to tire installation to enhance adhesion of new rubber.
- Executed removal of old tires from rims utilizing specialized tools, including bead breakers and tire irons.
- Executed wheel balancing utilizing electronic machinery to optimize tire performance.
- Inspected tire sidewalls for indications of damage or excessive wear resulting from improper alignment or vehicle overloading.
- Executed tire rotation and recalibrated tire pressure monitoring systems to ensure optimal vehicle performance.
- Facilitated customer service by addressing inquiries and clarifying tire installation procedures.
- Utilized tools, parts, and equipment to execute maintenance and repair of customer tires.
- Engineered counterweighted rims, consistently recognized for superior quality and operational efficiency.
- Executed wheel removal from vehicles utilizing lug wrenches and various hand or power tools.
Store Detective
Meijer
Chicago , IL
05.2024 - 09.2024
- Observed customers' movements within the store for signs of possible theft or fraudulent activities.
- Prepared detailed reports documenting incident information such as descriptions of suspects, stolen items.
- Conducted investigations by interviewing witnesses and suspects.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to loss prevention practices.
- Reported any suspicious behavior or activity to management immediately.
- Investigated incidents of theft, fraud and vandalism on store property.
- Maintained a visible presence throughout the store as a deterrent against crime.
- Confiscated stolen merchandise when necessary and maintained evidence custody records according to established procedures.
- Monitored access control systems including CCTV cameras and alarm systems.
- Performed foot patrols to identify safety hazards or criminal activity.
- Provided security escorts to ensure safe passage of personnel and merchandise throughout the store.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
SECURITY REGIONAL MANAGER
O'Brien & Associates
Holmen, WI
04.2023 - 04.2024
- Responsible for managing a team of seven employees, providing a safe environment, preventing losses, apprehending shoplifters, and recovering assets with minimal disruption.
- Utilize time management and organizational skills to handle multiple projects simultaneously, prioritizing tasks to ensure on-time completions.
- Monitor employee productivity, and best practices for increasing performance throughout the territory.
- Work with police departments and aid in the prosecution of offenders through court testimony.
- Accurately document and report company policy and procedure violations perpetrated by both associates and patrons.
- Ensured compliance with all applicable laws related to employment practices within the region.
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Maximized branch revenue by optimizing daily operations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
SECURITY REGIONAL TRAINER
O'Brien & Associates
Holmen, WI
11.2022 - 04.2023
- Promoted to Security Regional Manager to maximize revenues and profits through the elimination of theft.
- Effectively trained staff in appropriate patrol, floor surveillance, and safe apprehension procedures.
- Exercised strong communication skills, collaborating with law enforcement and security officers.
- Ensured active camera system operability, used for surveillance of individuals and store inventory.
- Instructed staff on the appropriate loss prevention techniques to control shrinkage and theft, and ensure all best practices are executed and maintained.
- Maintained records of all trainees' attendance and course completion certificates.
- Assessed employee performance in order to identify areas of improvement.
- Identified potential issues related to instructional methods used by trainers and took corrective measures accordingly.
- Conducted regional training sessions for new hires and existing employees.
- Worked one-on-one with new hires to support outcomes and efficiencies along with best practices.
- Created assessments to measure knowledge gained from the trainings.
- Partnered with management to conduct individual training needs analysis for required coaching and training.
- Optimized training curriculum while utilizing instructional techniques, team exercises, group discussions, and lectures.
- Explained goals and expectations required of trainees.
LOSS PREVENTION OFFICER
O'Brien & Associates
Holmen, WI
02.2022 - 11.2022
- Promoted to Security Regional Trainer, working with management to develop training for employees on loss prevention techniques, to control shrinkage and theft.
- Attentively conducted CCTV surveillance, as well as routine floor surveillance.
- Monitored the store and surrounding areas for signs of attempted theft by customers or personnel, tactfully intervening when necessary, and collaborating with law enforcement when needed.
- Captured and entered confidential information through detailed, formal written reports.
- Assisted in the implementation of new technologies such as electronic article surveillance systems or CCTV cameras.
- Maintained accurate records of losses due to shoplifting or fraud.
- Implemented effective methods for deterring shoplifters from entering premises.
- Investigated incidents of theft by identifying suspects, gathering evidence, and preparing detailed reports.
- Monitored and inspected store entrances, exits, and checkout areas to detect shoplifting or other suspicious activities.
- Conducted internal investigations into employee theft or policy violations.
- Inspected merchandise for signs of tampering or damage.
- Reviewed inventory discrepancies and took corrective action as necessary.
- Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
- Conducted regular surveillance of store through CCTV and floor patrols to identify theft activities.
- Participated in the development of operational strategies for reducing shrinkage levels.
- Prepared daily reports detailing any incidents that occurred during shift hours.
SECURITY GUARD
Mt. Zion Center
Lansing, IL
06.2018 - 08.2022
- Observe people to identify threats to the safety of individuals within and around the structure.
- Ensure that the active camera system operability is used for the surveillance of individuals and the building.
- Write reports concerning security incidents, and submit them to the appropriate leadership.
- Monitor security cameras in and around the building to monitor for suspicious behavior.
- Responded to alarms, emergencies, and disturbances.
- Monitored closed circuit television systems.
- Identified potential security risks and recommended corrective actions.
- Provided customer service assistance to staff and visitors in a professional manner.
FLOW PROCESS GUIDE/ASSOCIATE
Amazon
University Park, IL
07.2019 - 12.2021
- Monitored progress of workflows against established timelines and deadlines.
- Conducted process reviews and audits to ensure compliance with standards.
- Ensured that all documents related to process activities were up to date.
- Coordinated with external vendors when necessary for successful completion of tasks.
- Collaborated with cross-functional teams to identify opportunities for process optimization.
- Operated a variety of machinery and tools safely and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Updated and maintained databases with current information.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
PACKAGE HANDLER
UPS
Hodgkins, IL
03.2019 - 06.2019
- Maintained a clean work environment by removing debris from the loading dock area.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Labeled parcels accurately according to company guidelines.
- Organized packages according to type, size, destination, and other specifications.
- Inspected packages for damages or defects and recorded any issues found.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
USHER SUPERVISOR/GENERAL MAINTENANCE WORKER
Mt. Zion Center
Lansing, IL
09.2015 - 06.2018
- Ensured all guests were greeted in a friendly manner, directed them to their seats, and assisted with any special needs or requests.
- Collaborated with the box office manager on pre-event preparations such as seat assignments or will call tickets.
- Communicated event information including seating arrangements, crowd control policies, safety regulations. to ushers prior to each event.
- Ensured compliance with safety regulations and policies.
- Organized volunteer activities at special events when necessary.
- Coordinated with other departments such as security, maintenance, ticketing, and concessions to ensure smooth operations.
- Conducted regular training sessions with ushers on customer service best practices.
- Developed plans and procedures for efficient ushering services at events.
- Provided knowledgeable service when answering questions and greeted customers with friendly demeanor.
Education
High School Diploma -
Crete High School
Crete, IL06.2018
Skills
- Implemented comprehensive property recovery processes to enhance asset management
- Conducted continuous monitoring of security camera feeds to detect and respond to potential threats
- Oversaw surveillance operations to enhance security measures Coordinated with teams to develop and refine monitoring strategies Evaluated surveillance data to inform decision-making processes
- Mediated disputes among team members to foster a positive work environment
- Facilitated the implementation of policies to enhance organizational effectiveness and governance
- Developed and implemented loss prevention training initiatives to enhance security awareness
- Developed and maintained detailed documentation to support operational efficiency and knowledge sharing
- Directed staff management initiatives to foster a collaborative work environment
- Executed initiatives aimed at driving performance improvements across teams
- Developed and enforced security measures to protect sensitive information and maintain compliance
- Developed and implemented scheduling strategies to optimize team productivity
- Operated forklifts to facilitate the movement of materials and enhance inventory management
- Oversaw inventory control processes to enhance operational efficiency Coordinated with suppliers to streamline stock replenishment and reduce lead times Implemented best practices for inventory management to minimize waste and improve accuracy
- Performed routine inspections and repairs on equipment to support operational efficiency
- Oversaw load inspection processes to guarantee adherence to safety regulations Coordinated with cross-functional teams to address inspection findings effectively Championed continuous improvement initiatives based on inspection outcomes
- Monitored and enforced safety compliance protocols to maintain a secure work environment
- Implemented systematic warehouse organization to optimize space utilization and accessibility
- Promoted synergy among team members to achieve shared objectives
- Oversaw battery testing processes to evaluate product performance and safety standards Collaborated with engineering teams to implement improvements based on test findings Led initiatives to enhance testing protocols and efficiency
- Performed detailed assessments of tire condition to maintain optimal driving standards
- Executed comprehensive record-keeping practices to ensure data integrity
- Implemented safety awareness programs to educate employees on best practices and risk mitigation
- Oversaw palletizing operations to optimize space utilization and enhance shipping efficiency Coordinated with logistics teams to streamline product handling processes Implemented best practices for safety and quality control during pallet preparation
- Oversaw loading and unloading processes to optimize workflow and enhance productivity Coordinated with logistics teams to ensure accurate inventory management Implemented best practices for safety and efficiency during material handling
- Oversaw logistics for heavy lifting operations, ensuring team members adhered to safety protocols Coordinated with staff to optimize workflow during physically demanding tasks Developed strategies to enhance team performance in heavy lifting scenarios
- Performed essential physical tasks to ensure operational efficiency on job sites
- Facilitated discussions on business ethics to enhance organizational integrity and accountability
- Led warehouse operations, optimizing processes to enhance productivity and reduce downtime Implemented strategic inventory control measures to minimize discrepancies and improve accuracy Oversaw logistics coordination, ensuring timely and efficient distribution of goods
- Utilized innovative surveillance techniques to monitor and assess potential risks
- Oversaw incident reporting processes to enhance organizational response strategies Collaborated with cross-functional teams to analyze incident data and implement preventive measures Developed training materials to educate staff on incident reporting procedures
- Operated CCTV systems to enhance surveillance and maintain safety standards
- Utilized strong communication skills to enhance team dynamics and project outcomes
- Implemented effective crowd control measures to enhance attendee experience and security
- Oversaw grounds patrol operations to enhance safety protocols and ensure compliance with security standards Coordinated with team members to address safety concerns and implement preventive measures Developed strategies to improve overall grounds maintenance and security effectiveness
- Conducted regular vehicle patrols to monitor premises and deter potential incidents
- Applied investigative skills to support decision-making processes and enhance operational efficiency
- Utilized firearms proficiency to enhance operational effectiveness and ensure safety compliance
- Conducted self-defense training programs aimed at empowering participants with essential self-protection techniques
- Conducted continuous surveillance through CCTV systems to detect and respond to security incidents
- Developed detailed reports to support decision-making processes and enhance operational efficiency
- Acquired security guard license to uphold safety and security standards
- Implemented security protocols to safeguard personnel and property
- Oversaw CCTV surveillance initiatives to enhance security protocols Collaborated with security teams to analyze footage and identify vulnerabilities Developed strategies to improve response times to security incidents
- Ensured accuracy and precision in work processes to enhance overall quality
- Facilitated physical fitness activities to enhance overall health and well-being
- Provided superior customer service to foster long-term client relationships
- Coordinated emergency response efforts to mitigate risks and protect community safety
- Applied strategic thinking to identify and address complex issues, enhancing operational efficiency
- Cultivated strategic partnerships to drive business growth Oversaw relationship management initiatives to strengthen client loyalty Championed collaborative efforts to align team objectives with client needs
- Implemented conflict de-escalation techniques to enhance team collaboration and communication
- Utilized conflict resolution techniques to address and mitigate workplace disputes effectively
- Performed detailed evaluations of threats to enhance organizational security measures
- Developed and executed initiatives aimed at reducing crime rates and promoting public security
- Developed and implemented crisis management protocols to safeguard operations and maintain stakeholder trust
- Oversaw implementation of arrest procedures to enhance operational efficiency Coordinated with law enforcement personnel to ensure compliance with legal standards Developed training materials for staff on proper arrest protocols
Certification
- 20 HR Form, for Unarmed Security
- Certified to teach Loss Prevention and Security Procedures in Private Security.
- Perc Card.
- Concealed Carry License.
- FOID Card.
- CPR & ECC Certified.
- Forklift Operator Certification.
- Licensed Tire and Battery Technician for Motor Vehicles.
Timeline
Security Officer
Albertsons
05.2025 - Current
Forklift Operator/Tire and Battery Technician
Sam's Club
09.2024 - 10.2025
Store Detective
Meijer
05.2024 - 09.2024
SECURITY REGIONAL MANAGER
O'Brien & Associates
04.2023 - 04.2024
SECURITY REGIONAL TRAINER
O'Brien & Associates
11.2022 - 04.2023
LOSS PREVENTION OFFICER
O'Brien & Associates
02.2022 - 11.2022
FLOW PROCESS GUIDE/ASSOCIATE
Amazon
07.2019 - 12.2021
PACKAGE HANDLER
UPS
03.2019 - 06.2019
SECURITY GUARD
Mt. Zion Center
06.2018 - 08.2022
USHER SUPERVISOR/GENERAL MAINTENANCE WORKER
Mt. Zion Center
09.2015 - 06.2018
High School Diploma -
Crete High School