Amy Reel
Elkton,Virginia
Summary
Seasoned Customer Service Representative with a strong performance record in account maintenance, interpersonal and communication skills, and team work. A creative problem solver with proven ability to build lasting relationships, consistent follow up and expedites effectively, and projects professionalism and integrity. Good understanding of the purchasing process in regards to requisitions and purchase orders. Computer literate and experienced phone etiquette. Administration – Strong background in planning, developing and implementation of projects. Very goal driven to meet deadlines. Manage projects related to training and compensation requiring high levels of confidentiality due to access to Personnel files. Customer Service – Resourceful, organized, and detail oriented. Considerate communicator with well-developed negotiation skills. Very broad knowledge of purchase orders, requisitions, production planning and expediting. Team Building – Solid leader with extensive experience in recruiting individuals with expertise specific to issues that need to be solved. Decisive and able to effectively reach and exceed goals as set by the team. Communication – Excellent communicator with the ability to negotiate and consistently resolve situations. Strong ability to build and maintain lasting relationships with colleagues, customers and staff members at all levels.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
ComSonics, Inc.
01.2003 - Current
- Serving as a direct point of contact for accounts that in 2017 brought in over 30,000 units and generated over 4.3 million dollars in revenue. Performs routine account maintenance on approximately 200 active account numbers. Actively advises customers and field salespeople on customer issues, interacting with senior level repair personnel to resolve customer complaints and customer needs for expediting. Creates purchase order requests to be utilized by the customer as a purchase requisition to be submitted to their Finance Department. Performs PO maintenance by monitoring dollar amounts and requesting adjustments as needed. Communicate detailed and specific repair instructions accurately in written and verbal format. Create BOL’s for freight shipments and shipping labels for parcel packages (FedEx, UPS, and R&L Carriers). Currently an active internal ISO Auditor, performing around audits based on company policy and procedures. Understanding of OEM processing and requirements.
Customer Service Representative
R. R. Donnelley & Sons
01.2002 - 01.2003
- Served as a direct point of contact for the company’s largest account and customer while being fully responsible for the maintenance of the account. Advised customers and salespeople on technical issues and interacted with senior level personnel to resolve scheduling and production situations. Communicated detailed and specific production instructions accurately in written and verbal format.
Customer Service Assistant
R. R. Donnelley & Sons
01.2000 - 01.2002
- Assisted Customer Service Representative in all daily functions such as data entry and follow-up. Processed purchase orders and communicated manufacturing requirements to the customer and salespeople. Assumed the role of CSR as needed.
Paper Buyer Assistant
R. R. Donnelley & Sons
01.1999 - 01.2000
- Acted as a liaison between the company and various merchants, vendors and paper mills. Tracked and expedited all orders and analyzed all in-house purchase orders. Proficiently and accurately processed purchase orders through divisional and corporate level systems. Improved turns by effectively offering alternatives to customers which benefitted all parties involved. Provided coverage for Paper Coordinator/Buyer as needed. To do so, I was trained to be aware of aging reports and keeping overstock at a bare minimum.
Training Administrator
R. R. Donnelley & Sons
01.1995 - 01.1999
- Administered the development and implementation of a division wide initiative for training titled as Skill Blocks. Provided program support by documenting skill sets, creating supportive classes and training materials. Coordinated the transition of employees into the skill and compensation based program. Maintained employee development records and evaluations while holding a high level of confidentiality.
Education
High School Diploma -
01-1987
Microsoft Office Package
Massanutten Technical Center
01-1995
Introduction to Windows
Blue Ridge Community College
01-1995
Skills
- Teamwork orientation
- Reconciliation
- Customer service
- Problem-solving
- Time management
- Multitasking
- Reliability
- Organizational skills
- Decision-making
- Effective communication
Accomplishments
- ComSonics PIPer of the Year 2016
- ComSonics Employee of the Quarter 2009
- Journeyman Card – Pre Press Technician II 1996
- Journeyman Card – Platemaking Technician 1994
Timeline
Customer Service Representative
ComSonics, Inc.
01.2003 - Current
Customer Service Representative
R. R. Donnelley & Sons
01.2002 - 01.2003
Customer Service Assistant
R. R. Donnelley & Sons
01.2000 - 01.2002
Paper Buyer Assistant
R. R. Donnelley & Sons
01.1999 - 01.2000
Training Administrator
R. R. Donnelley & Sons
01.1995 - 01.1999
Introduction to Windows
Blue Ridge Community College
Microsoft Office Package
Massanutten Technical Center