Brooks Hamilton
Phoenix,AZ
Summary
Results-driven professional with a strong background in customer service and equipment operation. Proven ability to resolve inquiries swiftly while maintaining accuracy in data entry and transactions, contributing to improved service delivery.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
The UPS Store 2460
Phoenix, AZ
02.2024 - Current
- Assisted customers with package shipping, ensuring accurate labeling and documentation.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Processed transactions using point-of-sale systems, maintaining accuracy in financial handling.
- Collaborated with team members to streamline workflow and improve service delivery times.
Car Detailer
Colorado Connections
Sunnyslope, AZ
04.2023 - 09.2024
- Performed thorough cleaning and detailing of vehicles to meet quality standards.
- Inspected vehicles for damage, identifying areas needing repair or special attention.
- Utilized specialized tools and products to enhance vehicle appearance and protection.
- Maintained organized workspace, ensuring all supplies and equipment were readily available.
- Conducted thorough exterior and interior cleaning of vehicles, ensuring high-quality standards.
Night Manager
AutoZone
Phoenix, AZ
02.2022 - 11.2023
- Supervised night operations to ensure optimal store performance and employee productivity.
- Managed inventory levels, preventing stock shortages and ensuring product availability for customers.
- Trained and mentored team members on customer service standards and operational procedures.
- Implemented efficient workflow processes that improved response times to customer inquiries.
- Managed 3 employees in delivering smooth, productive night shift operations.
Street Sweeper Operator
Desert Street Sweeping
Phoenix, AZ
02.2021 - 07.2022
- Operated street sweeping machinery to ensure cleanliness and safety of roadways.
- Conducted regular maintenance checks on equipment to optimize performance and longevity.
- Collaborated with team members to develop efficient cleaning routes and schedules.
- Trained new operators on safety protocols and equipment operation procedures.
- Operated street sweeping machinery to maintain cleanliness and safety in urban environments.
Retail Reset Merchandiser
SAS Retail Services
Phoenix, AZ
05.2019 - 03.2021
- Led store resets, ensuring compliance with visual merchandising standards and brand guidelines.
- Trained new team members on product placement strategies and reset procedures to enhance efficiency.
- Collaborated with management to develop effective planograms that maximize product visibility and sales.
- Conducted inventory audits, identifying discrepancies and implementing corrective measures to maintain accuracy.
- Arranged consistent shelves, bins, and racks at 30 locations by following established planograms.
Education
High School Diploma -
Tempe High
Tempe, AZSkills
- Active listening
- Critical thinking
- Data entry
- Car washing techniques
- Interior and exterior cleaning
- Heavy equipment operation
- Route planning
- Teamwork orientation
Timeline
Customer Service Representative
The UPS Store 2460
02.2024 - Current
Car Detailer
Colorado Connections
04.2023 - 09.2024
Night Manager
AutoZone
02.2022 - 11.2023
Street Sweeper Operator
Desert Street Sweeping
02.2021 - 07.2022
Retail Reset Merchandiser
SAS Retail Services
05.2019 - 03.2021
High School Diploma -
Tempe High