Sally Castillo
Harlingen,Texas
Summary
Bilingual Customer Service Professional experienced in managing high-volume inbound calls in fast-paced environments. Delivered effective assistance in benefits and eligibility verification, utilizing strong problem-solving and multitasking abilities to enhance customer support. Focused on fostering positive customer experiences through effective communication, organizational skills, and adaptability.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Advanced Call Center Technology
Harlingen, Texas
10.2021 - Current
- Handle highvolume inbound calls while providing professional customer support to members and healthcare providers
- Verify member benefits, eligibility, and coverage information accurately and efficiently
- Assisted customers with inquiries, resolving account concerns and policy-related questions efficiently
- Maintain professionalism and empathy while resolving issues in a fast-paced environment
- Documented customer interactions and updated account information accurately in company systems
- Demonstrate strong multitasking, communication, and problem-solving skills daily
- Managed high-volume calls while maintaining professionalism
- Escalated complex issues to appropriate departments for resolution.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
San Benito High School
Skills
- Customer Service
- Call Center Operations
- Account management
- Customer relationship management
- Complaint resolution
- Call management
- Data Entry
- Data accuracy
- Microsoft Office
- Problem Solving
- Time Management
- Multitasking
- Active Listening
- Effective communication
- Communication
- Verbal communication
- Bilingual
- Active Listening
- Multitasking skills
- Active listening
- Verbal communication
- Calling expertise
- Data accuracy
Timeline
Customer Service Representative
Advanced Call Center Technology
10.2021 - Current
High School Diploma -
San Benito High School