Summary
Overview
Work History
Education
Skills
Educationcertificationssoftware
Timeline
Generic

Amy Rewolinski

Cape Coral,FL

Summary

Detail-oriented in handling all customer issues to complete satisfaction. Excellent account servicing, payment processing and appointment scheduling abilities. Diligent about coordinating accurate paperwork to avoid errors and delays.

Overview

10
10
years of professional experience

Work History

Customer Service Advisor

Teleperformance USA
Cape Coral, Florida
07.2024 - Current

Provide customer service and technical support to Apple users who are experiencing issues with their iOS devices (like iPhones and iPads), answering questions about features, troubleshooting problems, and resolving concerns related to their Apple accounts, all while adhering to Teleperformance's customer service standards

Construction Manager/Warranty Manager

Coaston Construction
08.2022 - 08.2023
  • Manage residential construction projects from active permit start through completion
  • Manages project budget and schedule
  • Works closely with engineers, trades workers, and clients
  • Supervises construction on-site and manages subcontractors
  • Coordinate permits and regulatory compliance as needed for projects
  • Manage all homeowner warranty submissions
  • Perform all QC inspections

Construction Manager 2

Century Communities
11.2018 - 08.2022
  • Manage residential construction projects from active permit start through completion
  • Manages project budget and schedule
  • Works closely with engineers, trades workers, and clients
  • Supervises construction on-site and manages subcontractors
  • Coordinate permits and regulatory compliance as needed for projects

Operations Specialist

TruTeam
11.2014 - 11.2018
  • Maintained schedule dispatch and daily communication with construction supervisors for multiple corporate residential home builders
  • Managed individual operating systems per client along with production project goals
  • Trained sales staff and assist with hiring
  • Logged and update all work orders, daily tickets, contracts, billing, and supply orders

Education

AA -

College of the Florida Keys

Skills

  • Construction project management
  • Construction procedures
  • Project management principles
  • Construction management software
  • BuilderTrend
  • BuildPro
  • Microsoft Application Skills
  • Excel
  • Scheduling expertise
  • Organized and detail-oriented
  • Customer service excellence
  • Call center experience
  • Refund management
  • Building rapport
  • Research and due diligence
  • Escalation management
  • Inter-department collaboration
  • Email management
  • Scheduling
  • Technician dispatching
  • Account updating
  • Complaint resolution
  • Typing proficiency
  • High-energy attitude
  • Support case resolution
  • Service standard compliance
  • Refunds processing
  • Courteous demeanor
  • Positive and professional
  • Call center procedures
  • Professional telephone demeanor
  • Member account management

Educationcertificationssoftware

  • AA - College of the Florida Keys
  • Educating Hands/ LMT
  • Inspection Cert Associates/ Home Insp. Cert
  • OSHA 10 Certification
  • CSME
  • BuildPro
  • Oracle

Timeline

Customer Service Advisor

Teleperformance USA
07.2024 - Current

Construction Manager/Warranty Manager

Coaston Construction
08.2022 - 08.2023

Construction Manager 2

Century Communities
11.2018 - 08.2022

Operations Specialist

TruTeam
11.2014 - 11.2018

AA -

College of the Florida Keys
Amy Rewolinski