Amy Rivas

Managed daily activities and enforced facility rules to promote safety and security for minors in custody.

• Developed individual treatment plans for youth in detention programs.
• Facilitated group counseling sessions to address behavioral issues.
• Coordinated with families to ensure support during rehabilitation processes.

Supervised security team to ensure safety and compliance at Encore Boston Harbor.

• Implemented security protocols to protect guests and staff during events.
• Collaborated with law enforcement during investigations and emergency situations. Utilized surveillance systems to observe activities and document incidents accurately. Assisted in training new security personnel on procedures and protocols.

Managed medical records to maintain accuracy and ensure compliance with regulations, supporting quality patient care. Registered patient information and verified insurance details upon arrival to facilitate smooth patient processing. Assisted patients with forms and directed them to appropriate resources, enhancing patient experience and access to services. Trained new staff members on registration procedures and hospital protocols.

• Managed medical records to maintain accuracy and ensure compliance with regulations, supporting quality patient care.
• Trained new staff members on registration procedures and hospital protocols.
• Facilitated training sessions for new staff on operational procedures and software systems.