Summary
Overview
Work History
Skills
Timeline
Generic

Amy Roberts

Lewisville,TX

Summary

Accomplished NAS Management Specialist with a proven track record at Protection One Security/ADT Commercial/Everon Solutions, enhancing operational efficiency and customer satisfaction through expert business analysis and process improvement. Skilled in organizational development and problem-solving, I've driven significant service advancements, demonstrating exceptional analytical skills and a commitment to continuous improvement.

Overview

11
11
years of professional experience

Work History

NAS MANAGEMENT SPECIALIST

Protection One Security
10.2013 - Current
  • Conducted regular reviews of operations and identified areas for improvement.
  • Frequently inspected production area to verify proper equipment operation.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Created and managed project plans, and timelines.
  • Proven ability to develop and implement creative solutions to complex problems.

Skills

  • Business Analysis
  • Process Improvement
  • Organizational Development
  • Customer Relations
  • Continuous Improvement
  • Project Planning
  • Time management abilities
  • Issue Research
  • Multitasking Abilities
  • Program Evaluation
  • Problem-Solving
  • Analytical Skills
  • Audit reporting

Timeline

NAS MANAGEMENT SPECIALIST

Protection One Security
10.2013 - Current
Amy Roberts