Amy Roberts
Lewisville,TX
Summary
Accomplished NAS Management Specialist with a proven track record at Protection One Security/ADT Commercial/Everon Solutions, enhancing operational efficiency and customer satisfaction through expert business analysis and process improvement. Skilled in organizational development and problem-solving, I've driven significant service advancements, demonstrating exceptional analytical skills and a commitment to continuous improvement.
Overview
11
11
years of professional experience
Work History
NAS MANAGEMENT SPECIALIST
Protection One Security
10.2013 - Current
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, and timelines.
- Proven ability to develop and implement creative solutions to complex problems.
Skills
- Business Analysis
- Process Improvement
- Organizational Development
- Customer Relations
- Continuous Improvement
- Project Planning
- Time management abilities
- Issue Research
- Multitasking Abilities
- Program Evaluation
- Problem-Solving
- Analytical Skills
- Audit reporting
Timeline
NAS MANAGEMENT SPECIALIST
Protection One Security
10.2013 - Current