AMY ROBERTS
Fort Worth,TX
Summary
Seasoned manager offering 17 years of experience in service industry sector. Dynamic professional with mentoring and coaching skills. Committed to finding effective solutions that improve customer relationships.
Overview
30
30
years of professional experience
Work History
Assistant Manager
Jakes Burgers And Beer
Mansfield, TX
05.2022 - Current
- Led daily operational meetings to align team objectives and enhance communication.
- Developed training programs to improve staff performance and ensure adherence to company policies.
- Streamlined inventory management processes, resulting in reduced discrepancies and improved accuracy.
- Implemented employee engagement initiatives to foster a positive workplace culture and boost morale.
- Analyzed customer feedback to identify service improvement opportunities, enhancing overall client satisfaction.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Culinary Manager
Red Lobster
North Richland Hills, TX
05.2018 - Current
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Scheduled over 60 employees by assigning shifts.
- Supervised staff preparing and serving 500+ meals per day.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Trained employees on correct cooking techniques, safety standards and performance strategies.
- Streamlined kitchen functions through supply reorganization and communication with front-of-house manager.
Restaurant Manager
Plucker Wing Bar
Grapevine, TX
09.2020 - 05.2022
- Oversaw daily operations to ensure exceptional customer service and dining experience.
- Managed staff scheduling, optimizing labor costs while maintaining service standards.
- Implemented training programs to enhance team performance and operational efficiency.
- Developed and maintained strong vendor relationships to ensure quality supply chain management.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Restaurant Manager
Cattlemen's Steakhouse
Fort Worth, TX
04.2017 - 05.2018
- Championed 100% guest satisfaction by providing excellent dining experience.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Maintained positive customer relations and utilized any negatives as training opportunities.
- Responsible for the daily activities and required production while maintaining company standards and customer service and satisfaction.
- Conducted all personnel matters including scheduling, training, hiring, termination and reviews.
- Oversaw deliveries and maintain proper stock and supplies for all areas of restaurant.
- Complied with company and state requirements and regulations regarding food handling, alcohol and licensing.
- Promoted company and customer service through various social media and advertising sites.
- Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
- Worked closely with owners, chefs, and cooks to determine menu plans for special events or occasions.
Event Services Manager
i-Entertainment
Arlington, TX
08.2015 - 01.2017
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Managed staff responsible for event coordination activities.
- Coordinated details for events, such as conferences, weddings, birthdays, charity events, trade shows, sales meetings, business meetings, employee appreciation events and virtual events.
- Hired, trained and educated staff on proper event procedures.
- Promoted company brand through events.
- Ensured staff was prepared for event and day of event ran smoothly.
- Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Server/Bartender
Chili's/Taste of Asia/Bennigan's
Fort Worth, TX
04.2004 - 08.2016
- Optimized restaurant and bar revenue by suggesting, upselling and add-ons.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Relayed orders to kitchen staff using POS software and served food/drinks.
- Prepared tables, replenished supplies and bussed tables when needed.
Aviation Electrician's Mate (AE)
United States Navy
Virginia Beach, VA
01.1996 - 04.2001
- Conducted troubleshooting procedures and maintenance on complex electronic systems on the Grumman F-14 Tomcat.
- Responsible for multiple electrical and navigational systems both on shore and while deployed on Naval Aircraft Carrier.
Skills
- Energetic leader who motivates teams to work efficiently and produce quality deliverables
- Handle 50 customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention
- Competent in Microsoft Office applications, including Word and PowerPoint
- Engaging personality with creative problem solving and collaboration skills
- Avid team supporter, motivating peers through personal example, a positive attitude, and a willingness to lend a hand whenever needed
- Research complicated cases without prompting to provide more comprehensive service to customers
Timeline
Assistant Manager
Jakes Burgers And Beer
05.2022 - Current
Restaurant Manager
Plucker Wing Bar
09.2020 - 05.2022
Culinary Manager
Red Lobster
05.2018 - Current
Restaurant Manager
Cattlemen's Steakhouse
04.2017 - 05.2018
Event Services Manager
i-Entertainment
08.2015 - 01.2017
Server/Bartender
Chili's/Taste of Asia/Bennigan's
04.2004 - 08.2016
Aviation Electrician's Mate (AE)
United States Navy
01.1996 - 04.2001