Amy Roberts
WHITESTOWN,Indiana
Summary
Dedicated to providing positive customer experience to build loyal customer base. Reliable and hardworking professional works autonomously or in teams to serve several per shift. Experience managing staff and day-to-day operations.
Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Focused professional motivated to deliver seamless and pleasant healthcare experience to patients. Offering extensive background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing, and drawing blood samples and preparing treatment rooms for examinations. Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
30
30
years of professional experience
Work History
Bartendar
Whitestown American Legion
Whitestown, IN
09.2018 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Stocked ice bins and coolers as needed throughout shift.
Server
Gatsby Bar and Grill
Indianapolis, IN
05.2018 - 05.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
Medical Assistant
Monticello Medical Center
Monticello, IN
05.1999 - 06.2011
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Collected samples from patients for laboratory testing purposes.
- Organized patient charts before each day's clinic sessions began.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Medical Assistant
Arnett Clinic
Lafayette, IN
06.1996 - 06.1999
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Prepared treatment rooms for patient examinations.
Education
Associate of Applied Science - Medical Assisting
Ivy Tech Community College
Lafayette, IN05-1995
Skills
- Food Service
- Menu Memorization
- Health codes compliance
- Basic accounting
- Food Running
- Beverage Preparation
- Payment Processing
- Phlebotomy
- Patient-focused care
- Procedure Assistance
- Patient Flow Management
- Medical Terminology
- Patient Relations
- Professional Bedside Manner
- Vital Sign Monitoring
- Compassionate
- Patient Assessments
- Understands medical procedures
- Medical terminology knowledge
Timeline
Bartendar
Whitestown American Legion
09.2018 - Current
Server
Gatsby Bar and Grill
05.2018 - 05.2023
Medical Assistant
Monticello Medical Center
05.1999 - 06.2011
Medical Assistant
Arnett Clinic
06.1996 - 06.1999
Associate of Applied Science - Medical Assisting
Ivy Tech Community College