Cocktail Waitress
Thunder Valley Casino And Resort
Lincoln, CA
04.2011 - 06.2013
- Greeted new customers, discussed specials, and took drink orders.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Assisted with bartending duties during high-volume shifts.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Answered customers' questions, recommended items, and recorded order information.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Checked identification for minimum age for sale of alcoholic beverages.