Mirlinda Zhupaj
Los Angeles,CA
Summary
Adaptable Bartender experienced in high-volume and intimate bar settings. Enhanced customer satisfaction through innovative cocktail creation and efficient operations management. Committed to delivering memorable experiences while fostering teamwork and contributing to business growth.
Overview
14
14
years of professional experience
Work History
Bartender
ReServe
Glendale, California
08.2026 - Current
- Prepared and served a variety of beverages to guests.
- Greeted customers and provided excellent customer service.
- Engaged with customers to create a welcoming atmosphere.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Provided drink suggestions to customers based on their preferences.
- Maintained cleanliness and organization of the bar area.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored inventory levels and restocked supplies timely.
- Performed opening and closing duties including restocking supplies.
- Maintained sufficient ice levels throughout shifts to meet customer demands. bins and coolers as needed throughout shift.
- Collaborated with kitchen staff for timely order fulfillment.
- Handled cash and processed payments accurately.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Developed good working relationships with fellow employees through effective communication.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Arranged bottles and glasses behind bar to make attractive displays.
- Neatly sliced and pitted fruit for garnishing drinks.
- Arranged bottles and glasses behind bar to make attractive displays.
- Neatly sliced and pitted fruit for garnishing drinks.
Bar Manager
Eagles
New Baltimore, Michigan
08.2023 - 08.2026
- Managed daily bar operations to ensure efficient service and customer satisfaction.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Trained and supervised staff to maintain high service standards and teamwork.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Developed beverage menus by researching trends and incorporating customer preferences.
- Created promotional strategies to enhance bar visibility and attract customers.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Created signature beverages to increase revenue and patron loyalty.
- Maintained inventory levels, ordering supplies to meet operational demands efficiently.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Monitored patron alcohol consumption to encourage safety.
- Ensured compliance with health and safety regulations in all bar activities.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Coached staff on strategies to enhance performance and improve customer relations.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Coordinated events by planning logistics and collaborating with other departments.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Restocked beer and liquor regularly and after special events.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Explained goals and expectations required of trainees.
- Trained new employees to perform duties.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Reorganized bar stations to streamline service flow.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained goals and expectations required of trainees.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Server/Bartender
208
Beverly Hills, California
06.2022 - 07.2023
- Managed bar operations, including inventory, cleanliness, and customer service.
- Prepared cocktails and mixed drinks according to established recipes.
- Served food and beverages to customers in a busy restaurant environment.
- Provided recommendations for food and drink pairings to enhance guest experience.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Greeted guests with friendliness and professionalism.
- Maintained a friendly atmosphere by engaging with customers regularly.
- Greeted frequent visitors by name and explained new promotions.
- Collaborated with kitchen staff to ensure timely delivery of orders.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Handled cash transactions and processed payments efficiently at the register.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Neatly sliced and pitted fruit for garnishing drinks.
Bar Manager
Motor city
Detroit, Michigan
02.2013 - 09.2021
- Managed daily bar operations to ensure efficient service and customer satisfaction.
- Trained and supervised staff to maintain high service standards and teamwork.
- Developed beverage menus by researching trends and incorporating customer preferences.
- Maintained inventory levels, ordering supplies to meet operational demands efficiently.
- Ensured compliance with health and safety regulations in all bar activities.
- Coordinated events by planning logistics and collaborating with other departments.
- Created promotional strategies to enhance bar visibility and attract customers.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored patron alcohol consumption to encourage safety.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Reorganized bar stations to streamline service flow.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Monitored cash intake to reduce discrepancies.
- Poured wine, beer, and cocktails for patrons.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Created signature beverages to increase revenue and patron loyalty.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Restocked beer and liquor regularly and after special events.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Assisted in developing menus featuring seasonal ingredients from local suppliers.
- Trained new employees to perform duties.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Delegated work to staff, setting priorities and goals.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Coached staff on strategies to enhance performance and improve customer relations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained goals and expectations required of trainees.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Inspected dining and serving areas for cleanliness and proper setup.
Skills
- Craft cocktail preparation
- Drink preparation
- Garnishing drinks
- POS system operation
- Point of sale systems
- Cash handling
- Cash register operation
- Inventory management
- Inventory control
- Liquor restocking
- Bar restocking
- Safety compliance
- Responsible alcohol service
- Alcohol awareness
- Wine and liquor expertise
- Craft cocktail preparation
- Preparing garnishes
- Bar cleanliness
- Maintaining a clean bar
- Cleanliness and hygiene
- Hospitality service expertise
- Customer engagement
- Outstanding customer service
- Effective communication
- Clear and effective communication
- Engaging personality
- Outgoing personality
- Service-oriented mindset
- Customer service expertise
- Handling difficult customers
- Complaint resolution
- Team training
- New hire training
- Salesmanship
- Suggestive selling
- Memory retention
- Recipe and menu memorization
- Menu memorization
- Classic cocktails
- Preparing beverages
- Problem solving
- Excellent judgment
- Patience and tolerance
- Highly reliable
- Able to stand [number] hours
- Courteous
- Hospitality and accommodation
- Classic cocktails
- Preparing beverages
- Bar management
- Inventory control
- Drink preparation
References
References available upon request.
Timeline
Bartender
ReServe
08.2026 - Current
Bar Manager
Eagles
08.2023 - 08.2026
Server/Bartender
208
06.2022 - 07.2023
Bar Manager
Motor city
02.2013 - 09.2021