Amy Robinson
Fort Myers,FL
Summary
Skilled in operational strategy and team leadership, with a focus on enhancing patient experiences and administrative performance. Extensive experience in developing systems that streamline workflows, manage billing processes, and maintain compliance, contributing to overall practice success and patient satisfaction.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Practice Manager
Endodontic Specialists of Naples
01.2021 - Current
- Accounts receivable/ aging. closing and balancing day sheets,, run daily and monthly production and collection reports in excel and reviewing/correcting for accuracy.
- Reviewed patient charting and reports for accuracy and timeliness.
- Tracked referral trends and executed marketing initiatives to strengthen relationships with referring dentists, collaborating regularly with doctor/practice owner.
- Developed and implemented inner-office systems that increased adherence among clinical and administrative teams.
- Writing and sending medical consults to physicians prior to treatment of medically compromised patients.
- Keeping office licenses, contracts, compliance up to date.
- Verifying patient dental benefits, calculating patient estimated copays, submitting insurance claims and narratives.
- Entering insurance payments, reviewing EOBs and making insurance adjustments according to contracts, resolving insurance claim issues.
- Scheduling patient appointments and communicating with referring offices to ensure their patients are scheduled appropriately.
- Posting patient office visits with accurate dental coding and collecting patient payments.
- Conducted hiring processes to fill open positions.
- Processed payroll for employees to ensure timely payments.
- Managed collections efforts to recover outstanding payments, improving cash flow for the practice.
- Oversaw patient billing processes for accuracy and efficiency.
Administrative Team Lead
Paradise Coast Oral Surgery
01.2020 - 01.2021
- Supervised administrative staff to ensure efficient office operations.
- Coordinated patient scheduling and maintained appointment calendars effectively.
- Managed office inventory and ordered supplies.
- Led oral surgery team, optimizing workflow and enhancing patient care.
Clinical Team Leader/Administrative
Advanced Endodontics
Gurnee, USA
01.1999 - 01.2019
- Managing 4-5 clinical team members, including delegation of duties to the assistants, order management involving dental supplies and equipment. Ensuring that the weekly, monthly and quarterly maintenance of dental equipment and general office is completed.
- Developed and implemented inner-office systems that streamlined workflows for the clinical team.
- Generated and maintained the employee schedule while managing employee PTO.
- Trained new assistants while monitoring their development to ensure competency and integration into the team.
- Scheduling patient appointments and communicating with referring offices to ensure their patients are scheduled appropriately.
- Entering insurance payments, reviewing EOBs and making insurance adjustments according to contracts, resolving insurance claim issues.
- Complete closing day sheets, balancing day sheets, run daily and monthly production reports in excel and reviewing/correcting for accuracy.
- Analyzed referral trends to identify patterns in patient referrals from dental offices and initiated marketing drops to enhance relationships with referring dentists.
- Reviewing patient charting and patient reports for accuracy and timeliness.
- Evaluation of narratives written to insurance companies for payment of services provided.
- Writing and sending medical consults to physicians prior to treatment of medically compromised patients.
Education
Business Administration - General Studies
Northern Michigan University
Marquette, MI01-1999
HS Diploma -
Warren Township High School
Gurnee, IL01-1998
Skills
- Dental assisting expertise
- PBS Endo and Endovision
- Eaglesoft and Dexis radiography
- Carestream CBCT imaging
- Microsoft Office proficiency
- Receivables management
- Operations management
- Operational strategy
- Schedule oversight
- Office administration
- Relationship management
- Effective communication
Certification
Oral Conscious Sedation, DOCS
Timeline
Practice Manager
Endodontic Specialists of Naples
01.2021 - Current
Administrative Team Lead
Paradise Coast Oral Surgery
01.2020 - 01.2021
Clinical Team Leader/Administrative
Advanced Endodontics
01.1999 - 01.2019
Business Administration - General Studies
Northern Michigan University
HS Diploma -
Warren Township High School