Jacalyn Keith
Trenton,OH
Summary
I am deeply passionate about caring for others and am committed to providing support in every way possible. As both a leader and a collaborative team player, I thrive in various environments, whether working in small groups or engaging with larger teams. My expertise includes recruiting top talent, organizing efficient meetings, managing inventory effectively, and training and supervising staff members. I excel at implementing streamlined office processes and procedures that not only enhance workflow but also achieve significant cost savings.
With strong multi-tasking abilities, I adeptly juggle multiple projects and schedules simultaneously, ensuring that all tasks are completed efficiently and to high standards. My dedication to fostering a positive work culture and optimizing operational efficiency drives my efforts to create an environment where both staff and patients feel valued and supported.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Practice Manager
Pure Smiles Dentistry
Cincinnati
03.2022 - Current
- Communicated with patients with compassion while keeping medical information private.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Provided support during audits by gathering requested documents as well as answering questions from auditors.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Created and implemented policies and procedures for effective practice management.
- Assisted with development of regulatory compliance systems.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Maintained financial records, including billing and accounts receivable and payable.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
Practice Manager
24/7 dental
Cincinnati, OH
03.2017 - 06.2022
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Developed and implemented effective recruitment strategies that increased talent pool quality and reduced time-to-fill positions.Led a diverse team, providing coaching and mentorship to enhance performance and achieve office goals and bonus’s.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Collaborated closely with hiring managers to understand their staffing needs and created tailored recruitment plans that aligned with organizational objectives.
- Prioritize a welcoming and friendly environment for patients by ensuring that all staff members are trained in exceptional customer service, which helps build trust and enhances patient satisfaction.
- Foster open lines of communication among team members by encouraging regular staff meetings and feedback sessions, promoting a collaborative atmosphere where everyone feels valued and heard.
- Invested in the ongoing education and training of staff, providing opportunities for skill enhancement and professional growth, which not only boosts team morale but also improves the overall quality of care provided to patients. I personally attended multiple CE events in and out of state.
- Implemented multiple recognition programs to acknowledge individual and team contributions, celebrating achievements and milestones, which cultivates a sense of belonging and motivates team members to excel in their roles.
- Promote a healthy work-life balance by offering flexible scheduling options and encouraging staff to prioritize self-care, which can lead to reduced burnout and increased job satisfaction within the dental practice.
- Coordinated staff recruitment, training, and scheduling activities.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Created and implemented policies and procedures for effective practice management.
- Utilized recruitment analytics to assess hiring trends, candidate sourcing effectiveness, and workforce planning, leading to informed decision-making and improved hiring outcomes
Lead Patient Coordinator
ImmediaDent
Cincinnati, OH
03.2014 - 04.2017
- I started out as a patient coordinator, checking patients in, verifying insurance, answering the phones etc
- I moved up to the lead patient coordinator about 3 months after, I presented treatment plans and payment options to the patient as well as handled all of our in house payments.
- I create claims to send to the insurance using NEA 'fast attach.
- Help provide a good office flow by maintaining the schedule and keeping everyone on time.
- Managed patient admission and discharge processes, ensuring smooth transitions.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Completed insurance verifications and claim forms for patient intake and processing.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Coordinated with physicians, nurses, insurance companies and other healthcare personnel to ensure appropriate care for patients.
- Assisted in scheduling appointments, tests and procedures for patients as needed.
- Participated in continuing education courses related to the field of healthcare administration.
- Coordinated patient referrals to specialists and other healthcare services.
- Provided emotional support and guidance to patients and their families.
Education
High school diploma - Nursing Assistant
LCD Nursing Academy
Skills
- Excel
- Training
- Training & Development
- Billing
- Accounts Payable
- Payroll
- Scheduling
- Management
- Office Management
- Business Development
- Account Management
- Recruiting
- Sales Management
- Proposal Writing
- Credentialing
- Office Administration
- Insurance Verification
- Word Processing
- Bookkeeping
- Dental office experience
- Dental intel
- HIPAA and OSHA regulations
- Policy and procedure development
- Referral management
- Policy implementation
- Workflow efficiency
- Employee operations
- Continuous improvement
- Payroll administration
- Staff development
- Workflow management
- Practice management
- Budget oversight
- Policy development
- Strategic planning
- Paychex
- Adp
- Hiring
- Treatment planning
- Sales
- Office manager experience
- Microsoft Office
- Dentrix
- Accounts Receivable
- Leadership
- Budgeting
- Ordering supplies
- Revenue management
- Marketing
- Operations Management
- Event Planning
- Qsi
- Submitting electronic claims
- Fast attach
- Secure exchange
- Dental exchange
- Practice Management
- Healthcare Management
- Accounting
- Medical scheduling
- Dental assisting
- Project management
- Human resources
- HR sourcing
- Pharmaceutical Sales
- Cold Calling
- Pharmaceutical Industry
- Key Account Management
- Sales Operations
- Sales Presentations
- Managed Care
- New Business Development
- Selling
- Building Relationships
- Healthcare
- Dental terminology
- Reviewing Treatment plans with patients
- Creating claims
- Understanding of insurance
Certification
Driver's license
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Office Manager
Timeline
Practice Manager
Pure Smiles Dentistry
03.2022 - Current
Practice Manager
24/7 dental
03.2017 - 06.2022
Lead Patient Coordinator
ImmediaDent
03.2014 - 04.2017
High school diploma - Nursing Assistant
LCD Nursing Academy