Megan Guerrero
Sugar Grove,IL
Summary
Patient-oriented Practice Manager with twenty-five year background in health care, including 20 years in healthcare leadership, seeking to bring talent and expertise to growing organization. Skilled in developing programs to improve nurse and staff competencies and patient outcomes. Accomplished in helping set high professional performance standards leading to delivery of high-quality services.
Overview
27
27
years of professional experience
Work History
Practice Manager
Duly Health and Care
Glen Ellyn, Illinois
09.2022 - 10.2025
- Managed daily operations and workflow of medical practice.
- Oversaw billing processes and ensured compliance with healthcare regulations.
- Implemented office policies to improve patient experience and satisfaction.
- Facilitated communication between healthcare providers and administrative teams.
- Analyzed practice performance data to identify areas for improvement.
- Resolved patient inquiries and concerns in a timely manner.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Ordered supplies needed and kept tabs on inventory levels.
Clinical Supervisor
Duly Health and Care
Elmhurst, IL
11.2020 - 09.2022
- Directed and managed 7-person team of clinical and support personnel.
- Interviewed applicants and made recommendations for new hires.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Coordinated weekly work schedules for department employees.
Clinical Supervisor
Advocate Health Care
Aurora, IL
07.2002 - 12.2019
- Coordinated with nurse manager to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety and service-related issues.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Partnered with nurse manager to raise standards of practice by monitoring, analyzing and correcting staff performance.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Directed and managed thirty-person team of clinical and support personnel.
- Coordinate weekly work schedules for all Behavioral Health, Physical Therapy, and front end employees.
Team Lead - Medical Records
DuPage Medical Group
Glen Ellyn, IL
05.1998 - 07.2002
- Verified record copies before handing each over to check for and remove unnecessary details.
- Disseminated information to correct department, individual or outside location.
- Monitored progress of team
Education
Medical Assisting
Waubonsee Community College
Sugar Grove, IL09.2005
Skills
- Multidisciplinary team collaboration
- Patient Care
- Patient education
- Organizing staff schedules
- Staff development
- Complying with regulatory guidelines
- Patient relations
- Team supervision
- Patient confidentiality
- Excel
- Microsoft Office
- Epic
Timeline
Practice Manager
Duly Health and Care
09.2022 - 10.2025
Clinical Supervisor
Duly Health and Care
11.2020 - 09.2022
Clinical Supervisor
Advocate Health Care
07.2002 - 12.2019
Team Lead - Medical Records
DuPage Medical Group
05.1998 - 07.2002
Medical Assisting
Waubonsee Community College
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