Open To Work
William Bean
Olive Branch,MS
Summary
Healthcare Administrator with 19+ years of leadership experience across healthcare and military settings, driving operational efficiency and patient-centered care. Skilled in Excel (VLOOKUP, pivot tables), KPI analysis, staffing optimization, and project coordination to streamline reporting, reduce bottlenecks, and improve clinic metrics. Proven leader in coaching multidisciplinary teams, managing compensation and staffing decisions, and resolving patient and staff issues; seeking to apply operational expertise to scale workflows and support health care initiatives.
Overview
19
19
years of professional experience
Work History
Practice Manager
OAK STREET HEALTH
Memphis, TN
11.2022 - Current
- Supervise, coach, and mentor a multidisciplinary team of 20+ to maintain daily clinic performance and staff development.
- Analyze key performance indicators to identify trends and drive measurable clinic metric improvements.
- Support regional vice president with monthly operational reviews, VBC analysis, and staffing ratio assessments.
- Lead compensation decisions including starting pay and merit increases to align staffing costs with performance.
- Extract and organize operational data into spreadsheets to support timely reporting and decision-making.
- Use VLOOKUP to consolidate multi-sheet data, accelerating reporting generation and improving data processing time.
- Manage and coordinate projects that advance company initiatives and clinic operational goals.
- Lead execution of in-clinic operations initiatives to standardize workflows and improve service delivery.
- Resolve staff and patient issues in real time to maintain clinic continuity and patient experience.
- Implement a patient feedback loop analyzing 500+ monthly responses, increasing provider NPS scores to over 78.
- Ensure scheduling and billing processes run efficiently to reduce administrative delays and denials.
- Oversee clinical and community areas to ensure compliance and coordinated patient care.
- Advocate for clinic staff and patients to secure resources and resolve operational barriers.
- Build and maintain relationships with healthcare providers and community organizations to support referral growth.
- Support local marketing initiatives to increase community engagement and patient access.
- Maintain smooth daily clinic operations through proactive oversight and cross-functional coordination.
- Spearheaded a staffing optimization plan balancing clinic coverage and workload, achieving steadier shift coverage and improved team responsiveness during peak periods.
- Coached individual clinicians on time-management and patient-flow techniques, producing meaningful improvements in clinic cadence and clinician satisfaction.
- Developed a community engagement strategy aligning local partnerships with clinic services to expand referral pathways and strengthen patient access to care.
Center Operations Supervisor
OAK STREET HEALTH
Memphis, TN
05.2022 - 11.2022
- Monitored staff attendance and implemented coverage plans to maintain clinic staffing continuity.
- Reviewed provider schedules daily to optimize patient visit flow and reduce bottlenecks.
- Conducted daily operational rounds to confirm completion of core clinical and administrative tasks.
- Tracked outstanding work queues and performance checklists to drive timely task closure.
- Managed facilities operations to ensure a safe, clean, and functional care environment.
- Used practice dashboards and reports to identify operational gaps and recommend improvements.
- Led service recovery efforts to resolve patient issues and restore satisfaction.
- Supported implementation of new service workshops and operational changes across the center.
- Enforced organizational operating procedures to ensure compliance and consistent care delivery.
- De-escalated staff and patient conflicts and facilitated timely resolutions.
- Collaborated with Practice Manager and Medical Director to address staff performance and workflow issues.
Welcome Coordinator
OAK STREET HEALTH
Memphis, TN
12.2021 - 05.2022
- Greeted patients and completed electronic check-in forms, improving front-desk throughput with measurable results.
- Scheduled and managed appointments in the EMR system, ensuring accurate provider calendars and reduced no-shows.
- Updated and maintained patient records in the EMR, improving data accuracy and supporting clinical workflows.
- Managed multi-line phone system, documented messages, and conducted outbound calls to confirm appointments and resolve inquiries.
- Uploaded and routed clinical documents in the EMR for timely provider review and care coordination.
- Coordinated patient transportation logistics to ensure punctual arrivals and departures and improved appointment adherence.
- Deescalated upset patients, resolved concerns, and improved overall patient experience through empathetic communication and practical solutions.
- Coordinated with clinical teams to prioritize same-day needs, enabling timely patient assessments and smoother care transitions.
- Trained new front-desk staff on EMR navigation and communication protocols, boosting team confidence and consistency in front-line operations.
Armed Security Officer
PARAGON SYSTEMS
Olive Branch, MS
12.2015 - 12.2021
- Monitored a secure federal facility to maintain custody of critical materials and ensure regulatory compliance.
- Authorized and logged entry and exit of personnel and visitors to prevent theft and uphold perimeter security.
- Prepared detailed daily reports of activities and incidents to support investigations and operational decisions.
- Patrolled industrial and commercial areas to detect intrusion signs and enforce access controls.
- Inspected and calibrated security systems and equipment to ensure functionality and identify tampering.
- Conducted threat assessments and adjusted patrol patterns based on observed vulnerabilities, yielding noticeable reductions in recurring security incidents.
Patient Administrative Specialist
UNITED STATES ARMY
Corinth, MS
01.2016 - 07.2019
- Implemented and supervised soldier mental health programs improving care access and measurable treatment outcomes.
- Provided technical guidance to junior staff to increase task accuracy and workflow consistency.
- Collected and analyzed patient and institutional data to support clinical decision-making and reporting.
- Assisted medical staff in evaluating patient care quality and developing evaluation criteria and methods.
- Advised medical commander on patient administration, third-party collections, clinical informatics, and patient movement.
- Maintained patient workload data for up to 10 subordinates to ensure accurate resource allocation.
- Compiled data and prepared required statistical reports to inform leadership and operational planning.
- Initiated correspondence for medical records, medical boards, and investigations to maintain compliance and documentation integrity.
- Maintained a medical record tracking system within the medical treatment facility to improve record retrieval and reduce processing delays.
- Maintained and reconciled patient documentation workflows, ensuring traceability and compliance with regulatory guidelines through daily verifications.
- Trained and mentored junior administrative staff on record handling and patient communication protocols, strengthening team reliability and service consistency.
Automated Logistics Specialist
UNITED STATES ARMY
Tupelo, MS
07.2007 - 01.2016
- Managed an annual budget exceeding $100 million, ensuring accurate monthly expenditures and financial compliance.
- Maintained a Secret security clearance to support classified logistics operations and secure information handling.
- Directed and supervised administrative teams of 5 to 15 personnel, improving section efficiency and accountability.
- Prepared and delivered daily operational data logs to senior leadership to support timely decision-making.
- Collaborated with cross-functional departments to meet customer requirements and mitigate supply shortages with measurable results.
- Developed and implemented project management tools including plans, schedules, and accountability matrices to improve delivery consistency.
- Managed subcontractor activities by reviewing proposals, defining performance specs, and coordinating contractor-organization communication.
- Redesigned goods movement processes to maximize value and reduce costs with measurable operational improvements.
- Mentored junior logisticians on technical procedures and troubleshooting, strengthening team capability and sustaining performance under pressure.
Intern
OKTIBBEHA COUNTY HOSPITAL
Starkville, MS
05.2013 - 08.2013
- Assisted with administrative tasks including patient data entry and schedule creation, improving office efficiency with measurable results.
- Measured patients' vital signs such as blood pressure and pulse to support clinical assessments and timely care decisions.
- Drafted hospital business plans under supervisor guidance that contributed to operational planning and resource allocation.
- Welcomed patients and directed them to appropriate departments to reduce wait times and improve patient flow.
- Processed daily patient payments, reconciled cash accounts, and prepared deposits to maintain accurate financial records.
- Trained patients with physical limitations in mobility and daily activities, improving independence and recovery outcomes.
Education
M.H.A. - Healthcare Administration
GRANTHAM UNIVERSITY
08.2019
B.S. - Kinesiology
MISSISSIPPI STATE UNIVERSITY
08.2013
High School Diploma -
PONTOTOC HIGH SCHOOL
05.2006
Skills
- Critical thinking
- Decision making
- Microsoft Office
- Word
- Excel
- Advanced Excel functions
- VLOOKUP
- Pivot Tables
- INDEX/MATCH
- Typing speed 60 WPM
- CPR certification
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridRemoteSalary Range
$80000/yr - $200000/yrTimeline
Practice Manager
OAK STREET HEALTH
11.2022 - Current
Center Operations Supervisor
OAK STREET HEALTH
05.2022 - 11.2022
Welcome Coordinator
OAK STREET HEALTH
12.2021 - 05.2022
Patient Administrative Specialist
UNITED STATES ARMY
01.2016 - 07.2019
Armed Security Officer
PARAGON SYSTEMS
12.2015 - 12.2021
Intern
OKTIBBEHA COUNTY HOSPITAL
05.2013 - 08.2013
Automated Logistics Specialist
UNITED STATES ARMY
07.2007 - 01.2016
M.H.A. - Healthcare Administration
GRANTHAM UNIVERSITY
B.S. - Kinesiology
MISSISSIPPI STATE UNIVERSITY
High School Diploma -
PONTOTOC HIGH SCHOOL