Amy Rodd
Mesa,AZ
Summary
Experienced Team Leader dedicated to enhancing team operations and business processes. Strong foundation in customer service and communication. Hardworking team player bringing knowledge and creative problem-solving to tackle any operational demand.
Overview
11
11
years of professional experience
Work History
Transaction Management Team Lead
Opendoor
01.2022 - Current
- Serving as a role model for the team by demonstrating commitment to excellence, professionalism, and operating principles at all times.
- Assisting team members through complex transaction hurdles and researching issues to find the best solution.
- Owning FIRPTA processes for Transaction Management while collaborating with the Tax and Legal teams to streamline business objectives.
- An expert in HOA Litigation matters as related to Transaction Management.
- Collaborating with stakeholders within Opendoor and external title companies.
- Partnering with preferred third-party title companies to maintain smooth operations and ensure all transaction requirements in various markets are met.
Fulfillment Specialist
Opendoor
01.2021 - 01.2022
- Handled a high volume of transactions through the title & escrow process.
- Led the Opendoor Backed Offers Fulfillment team.
- Supported the team in any way I could from helping new team members, to becoming the team go-to for complex matters such as HOA Litigation and FIRPTA situations.
Fulfillment Contractor
Robert Half
01.2020 - 01.2021
- Served as an Acquisition Pre-Closer and a Resale Closing Coordinator.
- Handled all HOA Swat duties for Acquisition files.
- I was responsible for reviewing crucial documents, and communicating with internal teammates, title and escrow partners, and homeowners' associations to ensure a smooth, timely closing as a supporting member of the backbone team of Opendoor.
Customer Service Trainer
Bed Bath & Beyond
01.2013 - 03.2017
- In this role, I handled all training for new employees, as well as ongoing customer service and product knowledge education for existing employees
- Regularly held one on one coaching and group presentations.
Education
B.A. in Justice Studies -
Arizona State University
Tempe, AZ05.2018
Skills
- Commissioned Arizona Notary Public
- G-Suite and Microsoft Office
- Extremely detail-oriented
- Strong written and verbal communication skills
- Empathetic and aware
- Creative problem solver
Personal Email
amyerodd@gmail.com
Languages
French
Professional Working
Timeline
Transaction Management Team Lead
Opendoor
01.2022 - Current
Fulfillment Specialist
Opendoor
01.2021 - 01.2022
Fulfillment Contractor
Robert Half
01.2020 - 01.2021
Customer Service Trainer
Bed Bath & Beyond
01.2013 - 03.2017
B.A. in Justice Studies -
Arizona State University