Amy Roeske
Lake Station,IN
Summary
Part-time position seeker with a passion for efficiency and productivity. Committed to contributing to a friendly and optimistic work environment. Dedicated to securing increased benefits for my family.
Overview
15
15
years of professional experience
Work History
Problem Solver
Amazon
Monee, IL
03.2017 - 03.2020
- Responded promptly to inquiries regarding product or service issues, providing timely updates as needed.
- Coordinated efforts between multiple teams within the organization when developing solutions for complex problems.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Maintained records and charts to track and report progress of process improvements.
- Prevented key account losses by researching discrepancies and correcting problems.
- Mentored junior team members and managed employee relationships.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Supervised Visitation Monitor
Help at Home
Chicago, IL
01.2016 - 12.2016
- Acted as an advocate for the best interests of the child while maintaining neutrality towards both parties involved in the case.
- Mediated disputes between parents when they arose during visits.
- Facilitated visits between children and their non-custodial parent in a supervised setting.
- Reported any unusual behavior or incidents during visitation sessions to supervisor.
- Assisted with transportation for children to and from visitation sites as needed.
- Provided emotional support to children throughout visitation process.
- Maintained logs of visitations, including duration, activities, and other details as required by agency policy.
- Communicated regularly with supervisors regarding progress of visitations and any changes that may be needed in order to maintain safety of child.
- Developed strategies for managing challenging behaviors exhibited by either parent or child during visits.
Head Cashier Supervisor
Menard's Inc.
Matteson, IL
05.2007 - 09.2015
- Initiated and managed daily cashier operations, including opening and closing procedures.
- Monitored cashiers to ensure accuracy of transactions, compliance with procedures, and customer service standards.
- Resolved customer complaints promptly and professionally.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Greeted customers and responded to requests for information.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Built and maintained working relationships with peers and upper management.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Delegated work to staff, setting priorities and goals.
- Researched out-of-stock items to find additional inventory in other store locations.
Childcare Assistant
Hilltop Neighborhood House
Valparaiso, IN
08.2006 - 04.2007
- Provided safe, nurturing and stimulating environment for children.
- Observed and monitored the safety of all children in care.
- Developed positive relationships with parents and guardians to ensure their child's needs were met.
- Read stories, sang songs and taught basic skills such as color recognition and counting numbers.
- Supervised naptime routines and ensured proper sleep habits were maintained.
- Performed light housekeeping duties such as tidying up toys after playtime is over.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
Cashier/Stocker
Lakenau Cafe
Valparaiso, IN
08.2006 - 04.2007
- Stocked shelves with merchandise when needed.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Built and maintained productive relationships with employees.
- Ensured that all products were labeled properly before stocking the shelves.
- Monitored expiration dates of perishable items to ensure freshness.
- Removed outdated products from shelves in accordance with company policy.
Childcare Assistant
Family Childcare Inc.
Matteson, IL
03.2005 - 08.2006
- Observed and monitored the safety of all children in care.
- Assisted in meal preparation including preparing snacks and drinks.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Collaborated daily with classroom teachers to keep activities running smoothly.
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
- Maintained organized and clean classroom and play areas.
- Read aloud and played alphabet games to encourage early literacy.
Education
High School Diploma -
Bloom High School
Chicago Heights, IL05.2006
Some College (No Degree) - Business
Valparaiso University
Valparaiso, INSome College (No Degree) -
Prairie State College
Chicago Heights, ILSkills
- Inventory Tracking
- Logical reasoning
- Customer Service
- Quality Control
- Teamwork oriented
- Reliable and punctual
- Accurate record keeping
- Friendly
- Problem-solving abilities
- Conflict Resolution
- Time management abilities
- Organizational Skills
- Self Motivation
- Analytical Skills
Affiliations
- I enjoy reading
- I love Netflix
- Halloween is my favorite holiday
Timeline
Problem Solver
Amazon
03.2017 - 03.2020
Supervised Visitation Monitor
Help at Home
01.2016 - 12.2016
Head Cashier Supervisor
Menard's Inc.
05.2007 - 09.2015
Childcare Assistant
Hilltop Neighborhood House
08.2006 - 04.2007
Cashier/Stocker
Lakenau Cafe
08.2006 - 04.2007
Childcare Assistant
Family Childcare Inc.
03.2005 - 08.2006
High School Diploma -
Bloom High School
Some College (No Degree) - Business
Valparaiso University
Some College (No Degree) -
Prairie State College