Open To Work
Amy Roman
Miami
Summary
Detail-oriented executive assistant with extensive experience in managing complex calendars and coordinating logistics for domestic and international travel. Known for strong communication and problem-solving skills, ensuring seamless operations and supporting executive leadership effectively.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Bilingual Insurance Sales Consultant
TTEC - Progressive Program
Remote
09.2024 - Current
- Collaborated with clients to determine appropriate insurance products for specific needs.
- Educated customers on policy features and coverage options effectively.
- Processed applications and issued policies through the CRM system.
- Maintained accurate records of client interactions and transactions in the database.
- Identified opportunities for cross-selling additional products or services.
- Attended training sessions to stay up-to-date on new products and services.
- Provided product information and answered questions from potential customers regarding coverage options.
Executive Assistant / Office Manager
CHR Consulting Services, Inc.
Remote
07.2018 - 06.2024
- Managed highly complex, multi-executive calendars, balancing shifting priorities, confidential matters, and competing deadlines
- Led executive communications, drafting and reviewing correspondence, presentations, and board-level materials
- Coordinated domestic and international travel with full itinerary planning and contingency management
- Oversaw executive expense management, budgets, and approvals with accuracy and discretion
- Managed sensitive information, contracts, and records in compliance with company and legal standards
- Anticipated executive needs, proactively identifying risks, resolving issues, and streamlining workflows
- Supported strategic projects and special initiatives, tracking progress and ensuring timely execution
Human Resources Generalist
Goodwill Industries of South Florida
Miami
09.2013 - 06.2018
- Managed employee recruitment and onboarding processes for diverse positions.
- Facilitated training sessions to enhance employee skills and knowledge.
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
- Performed audits of payroll records to ensure accuracy of employee information.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Coordinated leave of absence requests and partnered with managers and HR leadership to track status and compliance.
Logistics Coordinator
PECO International Electric, Inc.
Doral
12.2010 - 06.2013
- Coordinated logistics operations for efficient supply chain management.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Ensured accurate completion of customs documents for international shipments as required by law.
Education
Associate of Arts - Psychology
Miami Dade College
Hialeah, FL12-2010
Skills
Executive & Multi-Leader Support
Complex Calendar & Meeting Management
Travel, Expenses & Logistics Coordination
Board, Client & Stakeholder Communication
Event, Offsite & Meeting Planning (Virtual & In-Person)
Process Improvement & Documentation
Confidential Information Handling
Cross-Functional & Remote Collaboration
Languages
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
Certification
Property & Casualty Insurance License - State of Florida
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bilingual Insurance Sales Consultant
TTEC - Progressive Program
09.2024 - Current
Executive Assistant / Office Manager
CHR Consulting Services, Inc.
07.2018 - 06.2024
Human Resources Generalist
Goodwill Industries of South Florida
09.2013 - 06.2018
Logistics Coordinator
PECO International Electric, Inc.
12.2010 - 06.2013
Associate of Arts - Psychology
Miami Dade College