Summary

Overview

Work History

Education

Skills

Timeline

Ann Jimenez

Longview,TX

Summary

Compassionate and adaptable customer service professional with experience in retail, guest services, small-business operations, and outbound client prospecting. Strong ability to build rapport, listen actively, communicate information clearly, resolve concerns, and manage multiple priorities while maintaining accuracy and professionalism. Comfortable learning new technology and navigating digital systems, with a genuine desire to help others and create positive customer experiences. Known for being dependable, empathetic, patient, and quick to learn.

Overview

years of post-secondary education

2027

years of professional experience

Work History

Insurance Sales Representative / Benefits Consultant

Parsons Benefit Group

Conducted outbound calls to prospective business clients, introducing employee benefit solutions and identifying specific client needs.
Established rapport with prospective clients through friendly, professional communication, fostering trust and engagement.
Used active listening and questions to understand client needs and determine appropriate next steps.
Communicated information clearly while adapting conversations to different individuals and situations.
Maintained and organized prospect information, ensuring timely follow-ups with potential clients to enhance engagement.
Quickly learned insurance products, terminology, processes, and technology in a fast-paced environment.
Collaborated with team members to streamline sales processes and improve efficiency.

Family & Household Manager

01.2011 - Current

Managed competing priorities, schedules, appointments, communications, and time-sensitive responsibilities to ensure smooth household operations.
Coordinated appointments, transportation, school activities, and scheduling needs while effectively adapting to changing priorities.
Maintained organized records, schedules, household purchasing, budgeting, and planning.
Communicated regularly with schools, teachers, medical professionals, and service providers to obtain information and resolve concerns.
Advocate for others by identifying needs, researching solutions, asking questions, and communicating effectively with professionals.
Developed problem-solving, organization, communication, and adaptability skills by navigating unexpected situations and evolving household needs.

Owner / Baker

Independent Small Business

11.2015 - 09.2025

Managed multiple customer orders and deadlines while maintaining accuracy, quality, and attention to detail.
Coordinated customer communication, scheduling, order management, preparation, packaging, and fulfillment to enhance customer satisfaction.
Engaged directly with customers to clarify requests and align deliverables with expectations.
Oversaw pricing, purchasing, inventory, and business-related expenses to maintain financial health.

Guest Services / Checkout Advocate

Target

Longview, Texas

08.2022 - 01.2024

Delivered friendly and professional customer service to enhance guest satisfaction in a fast-paced retail environment.
Supported customers with purchases, inquiries, returns, and exchanges to ensure a seamless shopping experience.
Addressed customer concerns and identified effective solutions to resolve issues and improve overall satisfaction.
Communicated professionally with customers and coworkers to resolve issues and maintain a positive guest experience.
Handled transactions accurately and efficiently while balancing multiple responsibilities.

Cashier

Walmart

01.2010 - 12.2010

Processed transactions accurately and handled cash and other forms of payment responsibly.
Delivered efficient, courteous service to customers in high-traffic retail environment, enhancing customer satisfaction.
Resolved customer questions and concerns while maintaining a professional, welcoming demeanor, fostering a positive shopping experience.
Collaborated with team members to streamline checkout processes, ensuring efficient and smooth operations.

Education

Some College (No Degree) - Medical Records & Coding Coursework

University of Phoenix

Phoenix , Arizona

08.2025 - 01.2026

Pharmacy Technician Certification -

LW Pharmacy School

Longview , Texas

08.2018 - 12.2018

High School Diploma -

Calallen High School

Corpus Christi , Texas

08.2006 - 05.2010