Haylee Jiles
Henderson,NV
Summary
Insurance and client service professional with experience in commercial lines sales, customer relationship management, and remote support operations. Skilled in evaluating coverage options, analyzing client needs, and providing tailored solutions to support business and customer goals. Strong background in communication, problem-solving, and administrative support within fast-paced environments.
Overview
9
9
years of professional experience
Work History
Commercial Lines Insurance Agent
BiBERK
Henderson, NV
10.2023 - Current
- Developed customized insurance plans to meet diverse business owner's needs and mitigate risks.
- Analyzed policy options to provide clients with comprehensive coverage solutions.
- Managed client relationships, ensuring satisfaction through effective communication and support.
- Conducted regular policy reviews to identify potential gaps and recommend adjustments.
- Mentored junior agents, enhancing team performance and knowledge sharing.
- Used sales and client data to improve sales strategies and increase policy conversions.
Rideshare driver
Uber
Las Vegas, NV
09.2022 - 10.2023
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Organized vehicle maintenance and ensured it was up to date with all required certifications.
- Monitored traffic conditions in order to plan the most efficient route for each passenger.
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Provided customer service by answering questions, providing recommendations, and responding to feedback.
- Maintained cleanliness of interior and exterior of vehicle.
- Adhered to local driving laws while transporting passengers safely from point A to point B.
Fast Food Worker
Taco Bell
Las Vegas, NV
08.2022 - 07.2023
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Greeted customers promptly and took orders to keep the flow of traffic moving.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed shift change tasks each day to keep the store neat and running smoothly.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
License insurance agent
StateFarm
Las Vegas, NV
06.2021 - 09.2022
- Calculated quotes and educated potential clients on insurance options.
- Obtained underwriting approval by completing an application for coverage.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Tracked progress of all outstanding insurance claims.
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
- Exceeded corporate quotas for monthly policy sales.
Security Site Supervisor
Securitas Security Services
Las Vegas, NV
10.2019 - 06.2021
- Managed team schedules to provide effective security coverage for building needs.
- Wrote and submitted daily reports on security team operations.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Removed unauthorized persons from facility grounds.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Oversaw a team of security officers and manage scheduling and performance evaluations.
- Demonstrated commitment to public safety by patrolling events and well-populated establishments.
Seasonal HR Intern
Capitol City Taxes
01.2017 - 01.2019
- Worked with the HR team to coordinate company events.
- Developed strong written and verbal communication skills.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Took messages and provided information about company processes, hours and requirements.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Worked alongside global business leaders to deploy new training strategies.
Education
Associate of Business Administration - Business
Chaffey College
California05-2021
Associate of Arts - Cognitive Psychology
Chaffey College
Rancho Cucamonga, CA05-2022
Skills
- Microsoft Excel & Office Suite
- Client Needs Analysis
- HR Support
- Customer Service & Client Support
- Critical Thinking
- Complaint Response
- Attentive and Observant
- Business Management & Leadership
- Time Management
- Licensed Property & Casualty Insurance Agent
- Insurance Sales & Policy Quoting
- Policy Review & Risk Assessment
- CRM Management & Data Entry
Timeline
Commercial Lines Insurance Agent
BiBERK
10.2023 - Current
Rideshare driver
Uber
09.2022 - 10.2023
Fast Food Worker
Taco Bell
08.2022 - 07.2023
License insurance agent
StateFarm
06.2021 - 09.2022
Security Site Supervisor
Securitas Security Services
10.2019 - 06.2021
Seasonal HR Intern
Capitol City Taxes
01.2017 - 01.2019
Associate of Business Administration - Business
Chaffey College
Associate of Arts - Cognitive Psychology
Chaffey College