Roberto NUNEZ
EL PASO,TX
Summary
Results-driven professional dedicated to delivering tailored solutions that meet diverse customer needs. Proven ability to establish strong client relationships while consistently providing exceptional service. Agile and adaptable, equipped with excellent communication and customer service skills that foster positive interactions and drive satisfaction. Committed to enhancing customer experiences through a proactive approach and a focus on quality outcomes.
Overview
10
10
years of professional experience
Work History
Commercial Lines Insurance Agent
Progressive
11.2022 - 12.2024
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Utilized CRM software to manage client relationships.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Store Manager
Luxottica - Sunglass Hut
08.2014 - 11.2022
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
Education
Associate of Science - ARCHITECTURE
El Paso Community College
Skills
- Customer follow-up
- Client assessment
- Insurance sales strategy
- Leads prospecting
- Policy writing
- CRM software
- New client acquisition
- Client needs analysis
- Licensed insurance agent
- Customer service
Timeline
Commercial Lines Insurance Agent
Progressive
11.2022 - 12.2024
Store Manager
Luxottica - Sunglass Hut
08.2014 - 11.2022
Associate of Science - ARCHITECTURE
El Paso Community College
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