Molly Christensen
Shafter,CA
Summary
Dedicated Customer Service professional and educator with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase retention and sales. Top-notch skills in oral and written communication, active listening and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Commercial Lines Insurance Agent
ISU Atwood Agency
Remote, California
02.2021 - Current
- Managed over 200 commercial lines accounts.
- Explained detailed policy concepts in easy-to-understand terms.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service Representative
The Panther Group
Remote , CA
04.2020 - 07.2020
- Answered incoming calls to help direct and guide California residence with most up to date information regarding Covid- 19
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded proactively and positively to rapid change.
Head Kindergarten Teacher
HUASHENG TOP TALENT EARLY CHILDHOOD EDUCATION
Guangzhou, China
08.2019 - 03.2020
- Comprehensive student growth including academic, social, and personal skills
- Collaborated in planning, organizing, and implementing instructional programs to facilitate academic, intellectual, and social development
- Applied evidence-based practices for classroom management to enhance learning results.
- Observed and assessed student performance and charted progress for over 25 students.
Foreign Language Teacher
Worlda International Education
Guangzhou, China
02.2017 - 05.2019
- Developed personal teaching materials from scratch, including worksheets, PowerPoint presentations and speaking activities
- Assessed student progress and set objectives for following month.
- Determined learning needs and styles of students to target lesson plans.
Education
Bachelor of Arts - Early Childhood Education
California State University - Sacramento
Sacramento, CA07.2015
Skills
- Communication
- Time Management
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Inbound and Outbound Calling
- Critical Thinking
- Proactive Self-Starter
- Team-Oriented and Cooperative
- Cultural Awareness
- Excellent Attention to Detail
Certification
- TESOL/TESL/TEFL Certificate, Oxford Seminars - 2015
- Licensed California Property and Casualty Insurance Agent- Active
- California Notary Public- Active
Timeline
Commercial Lines Insurance Agent
ISU Atwood Agency
02.2021 - Current
Customer Service Representative
The Panther Group
04.2020 - 07.2020
Head Kindergarten Teacher
HUASHENG TOP TALENT EARLY CHILDHOOD EDUCATION
08.2019 - 03.2020
Foreign Language Teacher
Worlda International Education
02.2017 - 05.2019
Bachelor of Arts - Early Childhood Education
California State University - Sacramento
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