Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Amy Roucoulet

Worcester,MA

Summary

Compassionate Program Monitor at Worcester County Sheriff’s Office with a strong track record in enhancing operational effectiveness and crisis intervention strategies. Expertise in cognitive support and healthcare enables effective time management and empathetic participant care. Known for adaptability, a strong work ethic, and exceptional interpersonal skills, contributing to dynamic team environments. Anticipates new challenges to further drive impactful contributions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Program Monitor/Support Group Facilitator

Worcester County Sheriff’s Office
Worcester , MA
05.2024 - Current
  • Assisted in the development of program goals and objectives.
  • Monitored program implementation to ensure compliance with established policies and procedures.
  • Conducted regular meetings with staff to review progress, discuss issues, and identify areas for improvement.
  • Provided technical assistance to staff on program-related matters.
  • Developed and implemented strategies for improving program operations.
  • Provided guidance and support for participants assigned to the program.
  • Monitored and for security and safety concerns.
  • Provided quick and skilled crisis intervention and emergency response services.
  • Facilitate, co-facilitate groups, and keep track of attendance.
  • Assisted participants with developing relevant skills to improve functionality in social, educational, and vocational situations.
  • Incorporated different treatment methodologies and evidence-based practices to help meet participants' specific needs.

Monitor

Community Justice Support Center/Old Colony YMCA
Pittsfield, US
03.2023 - 03.2024
  • Supervise and monitor clients in all phases of daily routines including break periods
  • Monitor all educational and clinical classes/groups
  • Take accurate attendance of all clients
  • Maintain accurate communications log entries
  • Collection and documentation of urine screens
  • Write incident reports as needed and communicate concerns to program management
  • Attend and participate in all scheduled meetings and trainings as directed
  • Prevent crisis situations from escalating by intervening and de-escalating clients
  • Provide support and assistance in any crisis situation
  • Use company van to transport participants to and from center
  • Maintain work schedule as directed

Personal Care Assistant

Ad-Lib/Tempus Unlimited
Pittsfield, US
12.2022 - 07.2023
  • Transport to the doctor's appointment, passing over medications, hygiene, cooking, and cleaning.
  • Companionship
  • Help with advocating for clients' needs!
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Provided companionship to elderly and disabled clients in their homes or other residential facilities.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
  • Conducted home visits to assess client's needs and provide appropriate interventions.
  • Educated family members about proper techniques for caring for the client at home.
  • Assessed changes in condition or behavior of the client which may require further medical attention.
  • Reading to clients, playing games, and helping them stay involved in healthy activities.
  • Transported patients to medical, dental and personal care appointments.
  • Collaborated with interdisciplinary team members regarding plan of care for each client.
  • Reported any observed changes in mental status or physical condition to supervisor immediately.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

Asst. Sorting Room Supervisor

The Salvation Army Adult Rehabilitation Center Work Therapy Program
Worcester, US
09.2022 - 10.2022
  • The Assistant Sorting Room Supervisor will work under the direction of and as back up to the Sorting Room Supervisor to coordinate the efficient operation of the sorting room
  • Assist the Sorting Room Supervisor in efficiently utilizing employees under supervision
  • Train and cross train all personnel to prepare them for any task assigned
  • Assist the Sorting Room Supervisor to ensure that all merchandise is sorted, tagged, and priced according to policy
  • In coordination with the Store Supervisor, responsible for quality control and to ensure production of a minimum of _____TBD_______ garments every day
  • Maintain records - attendance, work schedules, production output, storage, quality, etc
  • Responsible for the care and proper use of equipment assigned to your area and to ensure a clean and safe work environment; processing area, storage area, and break area (if applicable)
  • Create and post a clean-up schedule, dividing duties equally among personnel
  • Report unsafe conditions to supervisor
  • Maintain inventory of necessary supplies (tags, staples, stapling machines, pliers, pricing guns, etc.), keeping in mind some of these supplies take days or weeks to receive
  • Responsible for the collection and security of all jewelry, antiques, collectibles and other items of value that are processed through the sorting operation
  • No merchandise is to be taken, given or loaned, except by the Administrator, to any employee or beneficiary
  • Efficiently utilize beneficiaries assigned to the work therapy in the sorting room
  • Maintain attendance records for beneficiaries
  • This position will support the work therapy program component of The Salvation Army Adult Rehabilitation Centers by providing to beneficiaries; an example of professional conduct, work habits, and supervision (as directed by Supervisor) Identifying beneficiaries strong points and encourage them through the Monday -Friday work week

Education

Taconic High School
Pittsfield, MA

Specialty Courts

The Massachusetts Center of Excellence

Skills

  • Home Care
  • Compassionate Support Services
  • Cognitive Support Expertise
  • Medication Administration
  • Administrative Support Experience
  • Thorough Cleaning Proficiency
  • Dementia Patient Support
  • Health Care
  • Understanding of Healthcare Vocabulary
  • Customer Engagement
  • Direct Patient Care
  • Clinical Office Operations
  • Verification of Insurance Eligibility
  • Efficient Data Entry
  • Hands-On Laboratory Skills
  • Cognitive Support Expertise
  • HIPAA Compliance Knowledge
  • Health Information Documentation
  • Effective Time Management
  • Composure in High-Stress Situations
  • Analytical Problem Solving
  • Infection Control Training
  • Communication skills
  • Empathetic Listening
  • Attention to Detail
  • Time Management
  • Dependable and Responsible
  • Flexible and Adaptable
  • Good Telephone Etiquette

Certification

1. TREAT- Training for Recovery &Engagement In Addiction Treatment, Massachusetts Certificate Of Graduation Risk-Need-Responsivity: 08/29/2024

2.RCA Academy, Focus on Fentanyl Certificate 09/10/2024

3.Mental Health Overview (Including Co-occuring Certificate 02/05/2024

4.AAC Addiction 101 Certificate 02/15/2024

5. Boundaries Certificate 09/27/2023

Affiliations

I am in a personal recovery and staying involved in the community is very important.

Volunteering for church functions such as feeding the homless.

Volunteering to share my experience strength and hope at Alcohol Anonymous meetings

Singing with worship team at church.

Promoting Spirituality and participate in weekly Bible Studies

References

References available upon request.

Timeline

Program Monitor/Support Group Facilitator

Worcester County Sheriff’s Office
05.2024 - Current

Monitor

Community Justice Support Center/Old Colony YMCA
03.2023 - 03.2024

Personal Care Assistant

Ad-Lib/Tempus Unlimited
12.2022 - 07.2023

Asst. Sorting Room Supervisor

The Salvation Army Adult Rehabilitation Center Work Therapy Program
09.2022 - 10.2022

Taconic High School

Specialty Courts

The Massachusetts Center of Excellence

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Amy Roucoulet