Amy Roussy
Picton, ON
Summary
Experienced, results-driven leader with over 20 years of industry expertise, adept at managing diverse priorities and fostering a thriving business culture. Seeking a senior position in healthcare to leverage exceptional interpersonal and problem-solving skills, drive success, and make a significant impact in a forward-thinking organization.
Overview
20
20
years of professional experience
Work History
Senior Business Analyst
Parkland Hospital
10.2014 - 08.2023
- Identified and mitigated service risks within a dynamic public county hospital administering $1.2 billion in uncompensated patient care, ensuring steadfast adherence to healthcare regulations.
- Aligned closely with executive leadership to craft strategic initiatives, leveraging advanced technical insight to drive innovative processes, and adeptly negotiate outcomes.
- Cultivated strong relationships with internal stakeholders and medical professionals, actively engaging to discern technical needs and translate them into actionable project scopes, fostering a culture of teamwork and collaboration.
- Conducted comprehensive analysis of performance metrics, identifying avenues to streamline business operations and ensure project success through the utilization of robust project management methodologies.
- Produced highly detailed reports for daily forecasting and hospital reporting within a 900-plus-bed medical facility, utilizing integrated software applications to facilitate informed decision-making.
- Enforced meticulous adherence to hospital procedures and industry standards across all departments, with a keen eye for detail and commitment to policy excellence.
Project Manager / SME / Quality Analyst
Citigroup Inc
11.2003 - 05.2014
- Implemented and maintained rigorous controls to ensure unwavering compliance with governmental regulations, agreements, and standard operating procedures, prioritizing ethical compliance.
- Led the development of impactful metrics, analyzing data to enhance a substantial $9.3 billion loan portfolio, enabling the identification of future improvement opportunities with a focus on continuous quality enhancement.
- Collaborated closely with stakeholders to define project objectives and criteria, ensuring seamless execution and alignment with organizational goals, demonstrating strong leadership and adept use of project management tools.
- Orchestrated task pipelines and provided mentorship to guide a team of 25 employees towards exceptional performance and professional development, fostering a culture of mentorship and team cohesion.
- Monitored key performance indicators (KPIs) to swiftly address bottlenecks and quality concerns, ensuring smooth and efficient operations in accordance with workflow and legislative requirements.
- Provided regular updates to leadership on quality benchmarks, effectively communicating and resolving any inconsistencies or production deficiencies with proficiency in both oral and written communication.
Education
BBA - Business Administration
Texas Women's University
Denton, Present - (Online)Skills
- Strong Verbal/Written Communication
- Critical Thinking
- Project Management Methodologies
- Negotiation
- Management Information Systems (MIS)
- Digital Technology/Platforms
- Search Engine Optimization (SEO)
- Risk Management
- Integrated Software Applications
- Operations
- Epic (EHR) Software
- Disaster Management
- Integrity
Dual Citizenship
Canadian (Member of the First Nations) and American
Interests
Consistently enhancing knowledge and proficiency in healthcare, technology, finance, real estate, foreign languages, travel, and literature.
Timeline
Senior Business Analyst
Parkland Hospital
10.2014 - 08.2023
Project Manager / SME / Quality Analyst
Citigroup Inc
11.2003 - 05.2014
BBA - Business Administration
Texas Women's University