Amy Rutledge

• Ensuring, swift resolution of escalations and maintaining positive relationships with customers and Sales Representatives.
• Collaborated with cross-functional departments to resolve complex customer issues in a timely manner.
• Streamlined team efficiency by implementing new templates for new products and services.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Trained team members on new products to to enhance the ability to help with customers and Sales Representatives.

Insured timely implication and maintenance of all merchandising including sales promotions, seasonal promotions and special displays.

Planning and executing all marketing promotions including Grand Re-Openings, Anniversary Sales and over 12 community events.

Developed and implemented employee training programs for Managers, Supervisors, Crew Trainers and Team Members.

Trained Managers and Team Members on all marketing and sales from emotions to ensure that all visual merchandising standards are met.

Recruited and trained all new Managers, Team Members Members and Supervisors to ensure consistent processes and procedures.

Designed and implemented monthly newsletters, promotional calendars, community events and specialty advertising.