Chasity Sampson

• Implemented effective communication strategies to foster collaboration and improve team productivity

• Developed and implemented training programs for new team members, resulting in reduced onboarding time by XX%

• Successfully managed multiple projects simultaneously, ensuring timely delivery within budget constraints

• Collaborated with cross-functional teams to identify process improvements and implement best practices

• Resolved conflicts within the team by facilitating open dialogue and promoting a positive work environment

• Identified skill gaps within the team and coordinated training sessions to enhance overall capabilities

• Managed resource allocation efficiently to optimize productivity while minimizing costs

• Led regular meetings with the team to discuss progress updates, address challenges, and provide guidance on project priorities

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
• Responded to customer requests for products, services, and company information.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Exceeded performance metrics consistently, earning recognition as top performer within team.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.

• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
• Assisted 15 to 20 patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
• Obtained client medical history, including medication information, symptoms and allergies
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
• Facilitated activities of daily living, including personal hygiene management, feeding and ambulation

• Opened and properly distributed incoming mail to promote quicker response to client inquiries
• Filing paper, laminating
• Fax machine/Copier knowledge
• Phone system knowledge, multi use phone lines, up to 100 calls day
• Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
• Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data

• Kept reception area clean and neat to give visitors positive first impression
• Answered phone and directed them to the proper person needed
• Certified nurse aide in making sure patients are taken care of by dressing, bathing and eating
• 
  

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Kept reception area clean and neat to give visitors positive first impression
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information