Camila Castro
Spanish Fork,UT
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong leader and problem-solver that uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Manager/Paralegal
Dexter & Dexter Attorney's at Law
03.2017 - Current
- Assist in drafting legal documents for Personal Injury matters, Draft and review contracts, file Bankruptcy cases, assist in criminal matters, Eviction cases
- Manage and run a full service firm
- Communicate with clients, courts, creditors
- Attend hearings and meet with clients.
- Managed scheduling of court calendars and deadlines
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Contacted clients to schedule appointments and discuss progress of cases.
- Researched statutes, decisions, legal articles, and codes.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
Customer Sevice Representative
Jetblue Airways
03.2013 - 10.2017
- Provide excellent customer service to airline customers over the phone.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Provided customers with information about availability and pricing.
Business Owner
Camila's Snowshack
04.2006 - 03.2011
- Run and operate Snow Shack during summer months, manage team of employees.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Recruited, hired, and trained initial personnel
- Implemented business strategies, increasing revenue,
Education
Juris Doctor - Law
Barry University School of Law
Orlando, FL12.2016
Bachelor of Science in Political Science -
Utah Valley University
Orem, UT05.2012
Skills
- Legal Drafting & Research
- Negotiation
- Administrative Experience
- Research
- Writing Skills
- Adobe Acrobat
- Office Management
- Data Entry
- Operations Management
- Administrative Support
- Office Administration
- Customer Relations
Certification
Certified Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Office Manager/Paralegal
Dexter & Dexter Attorney's at Law
03.2017 - Current
Customer Sevice Representative
Jetblue Airways
03.2013 - 10.2017
Business Owner
Camila's Snowshack
04.2006 - 03.2011
Juris Doctor - Law
Barry University School of Law
Bachelor of Science in Political Science -
Utah Valley University
Certified Notary Public
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